Program Manager

Transact is the leader in innovative payment, mobile credential, and commerce solutions for a connected campus. Our mission is to create compelling technology that uniquely simplifies campus operations and makes a meaningful difference in students’ lives. With a highly configurable, mobile-centric campus technology ecosystem, we partner with over 1,750 higher education institutions to simplify the student experience across the full spectrum of student life.

To learn more about our products, please visit our website located here: Transact | One Connected Experience (transactcampus.com)

We are currently searching for qualified candidates for Program Manager. Please see the details for the position below.

Title: Program Manager

Location: Remote within the US

The Program Manager, IDX Client Journey will be focused on understanding each of our clients’ current state of operations, their long-term vision, and creating a plan to help them get there. This individual is closely aligned with the overall Transact Campus ID product strategy, considering the company’s vision as it relates to our clients’ products and needs.

Key Responsibilities:

· Meet with client leadership to understand high-level organizational vision (3-5 years)

· Meet with key client stakeholders to understand current-state solution features, functionality, customizations, and workflows

· Collaborate with Transact Client Success Manager and Account Executive for the client to propose appropriate projects and products to meet the client’s needs within their budget

· Propose an actionable plan to help clients achieve organizational vision in desired timelines

· Capture any identified barriers to adoption and provide feedback to appropriate solution Product Managers for roadmap consideration

· Advocate for client needs across organizations

· Contribute to developing repeatable and sustainable process for Client Strategy Alignment to be scaled across clients, solutions, and business pillars

· Develop new services offerings to address client needs, working with appropriate organizational owners and stakeholders for long-term success

Desired Outcomes:

· Increased client adoption of go-forward solutions, including Mobile Credential and IDX for Campus ID

· Increased client satisfaction and retention

· Provide data-driven feedback about client barriers to adoption for new solutions

Must Have Experience:

· Excellent communication, presentation, listening, influence, and change management skills

· 3+ years of client-facing IT experience

· Mastery of professional communication applications, including Microsoft Teams meetings, MS Office Suite

· Excellent problem solving, logical analysis and presentation skills – Leading organizational decisions using data/facts.

· Experience interfacing with executive-level stakeholders

· Ability to take ideas from vision to reality with actionable steps

· Ability to build strong relationships across disparate groups of stakeholders internally and at client sites

· Bachelor’s Degree

Preferred Experience:

· Technical knowledge of Campus ID transaction system applications such as TSE

· Project Management experience or certification

· Product Management experience

· Background in Higher Education or FinTech

· Background in process improvement or workflow design

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Transact Campus Inc. is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.

For more information on other job opportunities and our amazing culture, check us out at transactcampus.com

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Transact Campus Inc. is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.

For more information on other job opportunities and our amazing culture, check us out HERE.