Program Manager

About Nerdery and Being a “Nerd.”
Nerdery is a digital product consultancy. Much more than consultants, we’re allies and guides on our clients’ digital journey – helping them to grow their business and delight their customers through intuitive, thoughtfully designed technology. As true partners, we prepare our clients for the opportunities in front of them, help them achieve their goals, and quickly deliver value for their customers. We do this by solving problems in creative ways across strategy, design, and technology.

At Nerdery, we’re not defined by our job titles but by the impact we make. You’ll work directly and closely with some of the world’s best brands to help create innovative digital products that serve everyone. As Nerds, our insight, innovation, and expertise are celebrated, and our growth is not only encouraged but expected. Being a Nerd means stepping up and pushing the boundaries of what’s possible.  We’re curious, fearless (well, not totally fearless – there are heights and spiders, after all), and always our authentic selves.

We are looking for a Program Manager to join our team!  We invite you to check out the details below and consider whether becoming a Nerd is the next step in your career journey.

The Program Manager will oversee and drive delivery work for our clients through management of large projects, continuous communication, planning, and organization. The primary functions of this position include project and program management. This position requires the ability to create solution delivery plans and execute them in partnership with our client’s senior operations, compliance, technical, and executive management which address their business requirements. This role manages Projects to an acceptable level of risk by balancing scope, time, cost and quality. The responsibilities of this position include delivery of expected value to the customer, achievement of sustained profitability, and positioning of Nerdery for additional follow-on business.

Responsibilities/Duties

• Responsible for the delivery plans and driving the work and outcomes for our clients’ projects working with and managing cross functional teams
• Oversees and drives the day-to-day scope and quality of client projects and deliverables directly or through a team of Project Managers
• Estimates & defines delivery approach for large programs encompassing all Nerdery disciplines including resource planning and forecasting of hiring needs.
• Proactively identifies and solves technical issues independently or provides relevant technical area lead and program management support
• Responsible for managing and maintaining internal processes around Nerdery management systems (OpenAir, JIRA, Confluence, etc.) and resource management.
• Responsible for managing Delivery Financials (Service time, Underburn and Delivered as Margin) for their projects.
• Actively advise and build relationships with our day-to-day client stakeholders.
• Actively develop an understanding of Nerdery capabilities and services as well as working with other practices to drive forward overall ways-of-working.
• Share client insights with leaders across practices to influence and help shape capability refinement and development.
• Support Strategic Account Managers to shape engagements and delivery strategies to optimize the businesses profit efficiency while delivering on client outcomes.
• Coach, mentor, and guide direct reports, including overseeing new employee onboarding, performance management, and providing career development planning and opportunities.

Skills and Qualifications 

• Bachelors in related field; or equivalent experience required
• 6+ years of experience in Program/Project Management required
• 2+ years experience working in consulting/agency/client based environments
• Ability execute on as well as create and motivate a team around growth and client outcomes
• Ability to facilitate difficult delivery and impacts conversations with day-to-day client stakeholders
• Experience establishing an accountable, performance driven culture.
• Strong leadership and managerial skills.
• Results oriented mindset - holds themselves accountable for short and long-term success
• Strong understanding of digital technologies and user experience methodologies
• Strong oral, written, problem-solving, and presentation communication skills
• Strong background of operational and financial rigor and excellence
• Experience and familiarity working with mid level client stakeholders (Director and above)
• Experience managing a portfolio of multiple parallel projects with diverse stakeholders
• Understanding of high-level client business processes, goals, and modes of operation

Are We the Right Fit For You?

The best way to get the scoop on whether Nerdery is the right place for you is to chat with current Nerds.  We would be delighted to have a conversation with you and share insight into what it’s really like to work at our organization and if it’s a place where you can thrive.  Our interview process will provide you ample opportunity to talk with other team members and assess whether the role is a good fit for your next chapter.  Take the first step and apply today – our Talent Advocates will then reach out to you to get the ball rolling!

Must be legally authorized to work within the country of employment without sponsorship for employment visa status.

Nerdery is an equal opportunity employer and complies with all applicable federal, state and local fair employment practice laws. Nerdery strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender nonconformity and status as a transgender or transsexual individual), pregnancy, marital status, familial status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, membership or activity in a local human rights commission, status with regard to public assistance or any other characteristic protected under applicable federal, state or local law. All employees, other workers and representatives of Nerdery are prohibited from engaging in unlawful discrimination. Nerdery will ensure that all employment practices are free of such discrimination. Such employment practices include, but are not limited to: hiring, promotion, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, compensation, benefits, selection for training, including apprenticeship and other terms and conditions of employment. Nerdery will also provide reasonable accommodation to applicants and employees with disabilities pursuant to all applicable laws.