Job Description for Program Manager:
- Customer relationship management by strategic account planning, business development, and customer satisfaction.
- In collaboration with sales and delivery teams, identify business opportunities by interacting with existing and new customers at various levels, contributing to business growth.
- Responsible for achieving revenue targets per budget and business ask.
- Map current/new customers to various business groups for account mining
- Regular follow-up with customers on the new opportunities
- Work on proactive business proposals along with delivery and sales
- Preparing business case for new projects, presenting viable proposals for approval
- Pursue with customers for approval of business proposals till PO is issued
- Work with Talent acquisition and delivery teams for timely resource fulfillment and support onboarding of new hires
- Interfacing with the global delivery teams to ensure quality and timely program execution.
- In-person meetings with customers regularly and develop professional and personal relationships. Conduct and/or attend periodic cadence meetings (daily/weekly/monthly) with customers for technical and business discussions.
- Reviewing any customer escalations and coordinating with offshore for quicker resolution
- Provide key inputs to delivery and sales heads in preparation of customer satisfaction improvement plans, customer visits, delivery heads visits, etc.
- Responsible for overall Project status and communications with customer managers as a Single Point of Contact
- Project scoping and helping customers in drafting SoWs/proposals.
- Cover Delivery visit meetings and compile and follow up actions till closure.
Position Requirements:
- Bachelor’s / master’s degree in mechanical / Aeronautical engineering. An MBA degree is an added advantage.
- Thorough understanding of project/program management techniques and methods with PMP or CSM certification
- 15 plus years experience in project or program management of multidisciplinary projects in aircraft structures working with major Aircraft OEMs or Tier-1s or Engineering Services providers.
- Position is based in Toronto Canada, and needs to travel to other locations like Calgary, Victoria etc.. for meetings with customers on a need basis.
- Excellent problem-solving ability and verbal and written communication and presentation skills.
- Experience developing and maintaining relationships and partnerships with customers, stakeholders, and peers with experience managing large teams / complex programs
- This job requires travels to customer sites
Skills Required
- Bachelor’s or master’s degree in Mechanical or Aeronautical Engineering
- MBA degree
- Thorough understanding of project and program management techniques and methods
- PMP or CSM certification
- 15+ years of project or program management experience
- Experience managing multidisciplinary aircraft-structures projects
- Experience working with major aircraft OEMs, Tier-1 suppliers, or engineering services providers
- Excellent problem-solving, verbal communication, written communication, and presentation skills
- Experience developing and maintaining customer, stakeholder, and peer relationships
- Experience managing large teams and complex programs
- Ability to travel to customer sites and other locations as needed
What We Do
We started the organization with a vision of some of the top technology professionals in the industry to carve a niche for the next generation solutions as well provide that breeze of fresh air in emerging technology which will help our client think out of the box and provide rapid go to market solutions . The complex technology solutions and global multilingual programs roll out have been hall mark of success for our team. Our key team members are all hands on professional who have the vision and experience of having grown and developed the business from scratch. The have been the guiding power and light behind taking the company to the next level. The management of the organization has an average of over 20 years of experience in starting and running IT companies in the J2EE segment and ERP segment in North America , Australia , EMEA and Europe. The management actively guides the company to make strategic decisions and move forward and make the right decisions . We provide path breaking solutions and consultants who will fit, meet and exceed your requirements. Our focus is primarily in SAP, Oracle, IBM and MS technologies with expertise in technology verticals like cloud, big data and mobility. SAPSOL Technologies Inc . is currently funded by private investment from our management and some external investors. We are open to innovative proposals as well as funding the next generation of solutions for other start-up companies who have a great idea but are unable to leverage
