Vice President of Operations – Telco Sales
Location: Alabang, Muntinlupa City
Employment Type: Full-Time
Work Set Up: On Site 100%
Lead. Inspire. Deliver Results.
We are looking for an experienced Vice President of Operations – Telco Sales to lead large-scale telecommunications sales operations and drive exceptional business performance. This executive leadership role is ideal for a strategic, results-oriented professional with a strong background in BPO/contact center operations, sales leadership, and client management.
As the VP of Operations, you will oversee multiple sales programs, lead high-performing teams, manage executive client relationships, and be accountable for operational excellence, revenue growth, and profitability.
What You'll Do
Provide strategic leadership in our Telco Sales programs and operational sites.
Drive revenue growth while ensuring operational efficiency and service excellence.
Own and manage P&L performance, budgeting, and financial results.
Lead, coach, and develop Directors and Operations Leaders to achieve business objectives.
Build and maintain strong executive relationships with clients, serving as a trusted business partner.
Analyze operational performance and implement strategies to improve sales, productivity, quality, and customer experience.
Collaborate with cross-functional teams including Workforce Management, Quality, Training, HR, Finance, and Talent Acquisition to optimize business outcomes.
Champion a culture of accountability, continuous improvement, and employee engagement.
What We're Looking For
Bachelor's degree in Business Administration, Management, Marketing, or a related field (MBA is an advantage).
15+ years of progressive leadership experience in BPO or contact center operations.
At least 10 years of experience leading telecommunications sales programs.
Proven success managing large, multi-site operations and leading senior leadership teams.
Strong experience in P&L management, strategic planning, and operational transformation.
Demonstrated ability to build lasting client relationships and drive business growth.
Excellent leadership, communication, analytical, and decision-making skills.
Success in This Role
You'll thrive in this role if you are:
A strategic thinker with a strong commercial mindset.
Passionate about developing high-performing teams.
Data-driven and focused on delivering measurable results.
Skilled at balancing client satisfaction, operational excellence, and financial performance.
Comfortable leading change in a fast-paced, high-growth environment.
Why Join Us?
You'll have the opportunity to make a significant impact by leading high-performing teams, shaping business strategy, and partnering with leading telecommunications clients. We offer a collaborative environment, opportunities for professional growth, and the chance to help drive the next phase of our company's success.
Ready to lead and make a lasting impact?
Apply today!
Skills Required
- Bachelor's degree in Business Administration, Management, Marketing, or related field
- MBA
- 15+ years progressive leadership experience in BPO or contact center operations
- At least 10 years leading telecommunications sales programs
- Proven success managing large, multi-site operations and senior leadership teams
- Strong experience in P&L management, strategic planning, and operational transformation
- Demonstrated ability to build lasting client relationships and drive business growth
- Excellent leadership, communication, analytical, and decision-making skills
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
