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Zoox is an autonomous mobility company that’s created a purpose-built robotaxi to give the world a better way to ride.
The Role
Lead workforce planning processes and governance for Fleet Operations. Drive cross-functional planning cadence, translate forecasts into staffing actions, align plans with Finance, build dashboards, facilitate planning meetings, and implement automation to scale workforce operations.
Summary Generated by Built In
Zoox is building fully autonomous, purpose-built robotaxis — and scaling the operations behind them demands precision workforce planning. As a Workforce Planning PM, you'll own the processes, governance, and analytics that keep Fleet Operations staffed, financially aligned, and ready to scale.
You'll be the connective tissue between Forecasting, Capacity Planning, Scheduling, Operations, Finance, and Recruiting— turning workforce strategy into operational reality.
In this role, you will:
- Build and maintain workforce planning processes, standards, governance, SOPs, and planning calendars, standardizing practices across Fleet Operations
- Drive a structured planning cadence across Operations, Scheduling, Finance, HR, and Recruiting
- Translate staffing plans from Forecasting and Capacity Planning into executable workforce activities — including for new launches, org changes, and strategic initiatives
- Facilitate planning meetings, track action items, and drive decisions to closure
- Partner with Finance to align workforce plans with monthly, quarterly, and annual cycles, including OP development, labor investment evaluation, and budget vs. actuals analysis
- Coordinate workforce inputs for MBRs, QBRs, and annual OP development, surfacing recommendations to leadership
- Build and maintain dashboards and reporting on workforce utilization, scheduling effectiveness, and labor performance; identify risks and gaps; and present insights to leadership
- Serve as the WFM business partner — gathering requirements for system enhancements, partnering with HRIS/IT, and evaluating shift structures and scheduling strategies to improve utilization
- Drive automation and continuous improvement initiatives that reduce manual effort and build scalable workflows
Qualifications
- Bachelor's degree in Business, Operations, Analytics, Engineering, Finance, Economics, or related field (or equivalent experience)
- 6+ years in workforce planning, WFM, operations planning, program management, or similar analytical roles
- Experience supporting OP, MBR, and QBR planning cycles
- Cross-functional experience with Operations, Finance, HR, Recruiting, and WFM teams
- Hands-on experience with WFM platforms (UKG, NICE, Verint, or similar)
- Advanced SQL and/or Excel/Google Sheets skills; ability to build dashboards and drive data-informed decisions
- Strong communicator — equally effective with frontline ops teams and executive leadership
- Comfortable managing multiple priorities in a fast-moving, ambiguous environment
Bonus Qualifications
- Background in fleet ops, logistics, AV operations, or contact center environments
- Experience supporting 24/7 workforce operations
- Familiarity with BI or data visualization tools (Tableau, Looker, etc.)
- Experience with labor planning or operational transformation initiatives
Skills Required
- Bachelor's degree in Business, Operations, Analytics, Engineering, Finance, Economics, or related field (or equivalent experience)
- 6+ years in workforce planning, WFM, operations planning, program management, or similar analytical roles
- Experience supporting OP, MBR, and QBR planning cycles
- Cross-functional experience with Operations, Finance, HR, Recruiting, and WFM teams
- Hands-on experience with WFM platforms (UKG, NICE, Verint, or similar)
- Advanced SQL and/or Excel/Google Sheets skills; ability to build dashboards and drive data-informed decisions
- Strong communicator, effective with frontline teams and executive leadership
- Comfortable managing multiple priorities in a fast-moving, ambiguous environment
- Background in fleet ops, logistics, AV operations, or contact center environments
- Experience supporting 24/7 workforce operations
- Familiarity with BI or data visualization tools (Tableau, Looker, etc.)
- Experience with labor planning or operational transformation initiatives
Zoox Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zoox and has not been reviewed or approved by Zoox.
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Healthcare Strength — Healthcare is extensive, with broad medical and vision options, company‑paid disability coverage, and multiple mental‑health resources. Feedback suggests coverage breadth and auxiliary programs support a wide range of needs.
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Parental & Family Support — Family supports include paid parental leave, additional pregnancy disability time, fertility coverage, and adoption/surrogacy assistance. Backup care and family‑oriented programs further reinforce support across life stages.
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Wellbeing & Lifestyle Benefits — Day‑to‑day perks are robust, including free daily meals, fitness subsidies, commuter support, and on‑site amenities. Feedback suggests these lifestyle benefits enhance convenience and workplace experience, especially for office‑based roles.
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The Company
What We Do
Zoox is an autonomous mobility company that was founded to provide a safer, cleaner, and more enjoyable future on the road. To achieve that goal, the company has spent the past 10 years creating a purpose-built robotaxi that gives the world a better way to ride.
Why Work With Us
At Zoox, we are working to solve one of the greatest technological challenges of our generation. From the beginning, we have been focused on our goal of reimagining transportation from the ground up. We are a mission-driven community of innovators working together to create a safer, cleaner, and more enjoyable future on the road.
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