Program Manager, Technical

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

The Accolade Technical Product Management team focuses on the success of the Accolade Cloud Platform. We are an extremely entrepreneurial and collaborative group of individuals who love to lead, learn and innovate. We work integrally with product managers, infrastructure engineering, software developers, and other stakeholders to manage cross-functional programs and services covering a range of areas. We anticipate and aggressively remove obstacles that slow down or prevent programs from delivering and continually drive for clarity to keep teams moving forward.

In this role you will work with key stake holders including product management, engineering and architecture to derive technical requirement and refine them with your SCRUM team. We’re looking for an analytical, problem-solving product manager with a passion for software engineering and background in programming, practices and languages. A fantastic communicator and negotiator with a collaborative attitude that excels in using quantitative data to set direction and influence stake-holders. A self-starting individual who is service oriented, “thinks customer”, is passionate about learning, and understands the value of teamwork.

A day in the life…

• You will lead and track all aspects of a SCRUM team committed incremental product deliverables. .

• Ownership of a software engineering teams backlog and alignment of their roadmap to organizational goals .
• Document and demonstrate technical capabilities with other teams and stakeholders to ensure adoption. 
• Develop effective schedules and coordinate efforts among workers and vendors. 

• You will manage the backlog and alignment of deliverables for a focused area of the Accolade Cloud Plaform.

• Ownership of the metrics (KPIs) used to define success for the product deliverable. 
• Provide initial monitoring and ensure success thru tooling and direct support for the deliverables. 
• Identify, scope, and schedule capability improvements or enhancements.

• You will ensure Agile and Lean best practices are applied to the development lifecycle.

What we are looking for…

• AA/AS in Computer Science or related technical field. 
• 2 to 5 years of technical product development and/or project management experience in software components for web / mobile applications.
• An understanding and demonstrated background with software engineering best practices and tooling:
  • Proficient in or more programming languages: JavaScript/Node.js, Java, Python, SQL,
  • Experience with version control systems for development and documentation: github, vscode, gitlab, etc.
  • Experience utilizing a log analytic platform: ELK (Preference), Sumo, Splunk
• An understanding of the Software Engineering Development Lifecycle in a dynamic environment.
• Outstanding organizational, communication, interpersonal, relationship building skills; able to work well in a cross-functional, matrix management environment.
• Excellent analytical and problem-solving skills with a passion for hands-on, detail oriented, involvement in project delivery.
• Ability to establish credibility and rapport across the organization learning from technical and non-technical team members alike, documenting and sharing your learnings to others. 

• Ability to lead a multidisciplinary team using Agile methodologies and embracing a Lean start-up mentality. 

• Background in management and or leadership experience a plus.

Experience working with a start-up in a technical role a plusExceptional written and oral communication and presentation skills. 

While working in Accolade you will enjoy the following benefits

• RSUs

• Employee Stock Purchase Plan

• 5 weeks of vacation + personal days

• 1 paid day off for your volunteerism per year

• Cell phone and a plan for unlimited personal use as well

• Sodexo Gastro Pass Card with no contribution

• Flexi Pass Card per month or Multisport Card

• Parental benefits

• Virtual hospital service uLekare.cz

• Ginger Emotional Support app (www.ginger.com)

• Udemy Business Platform for Hard/Soft skills training

• Carrott - support on family forming journey (www.get-carrot.com)

• Office events-workshops, tournaments, competitions, raffles, team building

• Home office and flexible working hours

Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person.  Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience. 

Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.

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