Program Manager, Talent Acquisition Operations

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. 

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

Zipline is hiring a Program Manager, Talent Acquisition Operations to build and scale the systems that power how we hire. This is a high-impact, highly cross-functional IC role for someone who thrives in ambiguity and can operate at both the strategic and executional level. You won’t just improve recruiting processes, you’ll define them. You’ll partner with Recruiting, People, Finance, and leadership to build a world-class, data-driven hiring engine.

• Own and improve Greenhouse configuration, workflows, and usability
• Maintain offer templates in Greenhouse
• Develop and maintain a centralized Recruitment Handbook
• Identify gaps and drive improvements across the end-to-end recruiting lifecycle
• Oversee Recruiting Coordination 

• Design and help deliver hiring manager training (interviewing, structured hiring, best practices)
• Create scalable resources to improve interview quality and consistency

• Partner with leadership to prioritize hiring roles
• Build and streamline the headcount approval process
• Align recruiting efforts with business priorities and budget

• Support definition and rollout of leveling frameworks and career ladders
• Help implement standardized compensation ranges
• Ensure offer processes are consistent, equitable, and efficient

• Build and improve the employee referral program
• Enhance candidate experience through better processes and communication

• Build and maintain recruiting dashboards and reporting
• Track and improve key metrics (time-to-fill, funnel conversion, etc.)
• Provide insights to support data-driven hiring decisions

• At least 5–7 years experience in program management, recruiting ops, or people ops
• Experience working with ATS tools like Greenhouse
• Solid stakeholder management and project execution skills