The Role
The Program Manager for Staffing Operations will design and implement recruitment strategies to support Field Nation's staffing solutions, streamline operations, and collaborate with cross-functional teams while resolving staffing challenges.
Summary Generated by Built In
Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.
Why This Role Is Important to Field Nation
As a key member of the Marketplace Provider team, the Program Manager, Staffing Operations plays a pivotal role in building and scaling Field Nation’s emerging staffing offering—an important component of the company’s broader growth strategy. Guided by an entrepreneurial mindset, this individual develops customized staffing strategies, tests innovative recruiting approaches, and helps refine those approaches into scalable, productized solutions as the program matures.
Serving as a critical link between buyers and our trusted third-party Employer of Record (EOR) partner, the Program Manager helps establish confidence in the marketplace’s ability to source, attract, and deliver high-quality W2 talent. Success in this role requires creative problem solving, sound judgment, and the ability to navigate complex and often ambiguous staffing challenges while continuously advancing this new offering. This position reports to the Manager, Marketplace Compliance.
What you'll get to do:
- Design, pilot, and refine staffing approaches that support the launch and scale of Field Nation’s W2 staffing offering—testing new models, gathering insights, and shaping future productized solutions.
- Act as a subject matter expert and trusted staffing advisor to key buyers, using a consultative approach to craft tailored workforce solutions and validate buyer needs during early-stage program development.
- Serve as the primary operational bridge between buyers, Field Nation teams, and third-party EOR partners—ensuring alignment, smooth execution, and a cohesive understanding of requirements across all stakeholders.
- Lead and manage recruitment strategies, including designing automated processes that streamline sourcing and ensure buyers receive qualified W2 talent.
- Track, analyze, and communicate recruitment and program metrics, using data insights to evaluate pilots, measure performance, inform experiments, and recommend program improvements.
- Partner cross-functionally with Sales, Customer Success, Product, Marketing, and Marketplace Compliance to drive adoption, support successful delivery, and ensure alignment as the offering evolves.
- Collaborate within the Marketplace Provider team (Network Development, Provider Onboarding, Provider Experience) to improve provider activation, communication, retention, and readiness for W2 engagements.
- Identify and solve complex, ambiguous staffing challenges by applying creative problem-solving and a solutions-first mindset that accelerates learning and informs program design.
- Gather buyer and provider insights to influence workforce delivery tools, workflows, and product enhancements that enable scale and operational efficiency.
- Create and maintain internal documentation, playbooks, and training materials that support repeatability, transparency, and cross-team understanding of the offering.
- Support the resolution of escalations and critical issues, ensuring a strong customer experience and providing learnings that guide future process refinement.
You might be a good fit if you have:
- 5+ years of experience in staffing, workforce solutions, or high-volume recruiting operations, ideally in field services or fast-paced, operational environments
- Proven ability to lead cross-functional initiatives, influence stakeholders, and drive work forward amid ambiguity
- Strategic, consultative mindset with the confidence to advise partners and tailor solutions to complex, evolving needs
- Strong analytical and data-driven approach, using insights to inform decisions, track outcomes, and improve results
- Collaborative, detail-oriented self-starter with excellent communication skills and a passion for problem-solving and innovation
Why we think you'll love it here:
- Unlimited paid time off
- Annual vacation bonus - yes, we’ll pay you a bonus to take paid time off!
- Individualized growth + development plans
- Strong values around work/life balance
- Community involvement opportunities
- Competitive benefits: medical, dental, vision, paid parental leave + 401K
- Exposure to cutting-edge technologies to solve meaningful problems
Come as you are:
At Field Nation, we believe work is about more than checking the right boxes. If you don’t meet 100% of the requirements for this role, but still feel you’d be a good fit, we want to hear from you! We review all applications and may even have another open position where you are the perfect fit.
Employment is contingent on passing a pre-employment background check. Your written consent will be obtained prior to a background check being performed.
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The Company
What We Do
Field Nation is the complete field service marketplace and project management solution that connects businesses and contingent workers. We enable companies to find, hire and pay service technicians when - and where - there is work to be done. Field Nation serves as a catalyst for growth and ensures successful collaborations in today’s rapidly changing world of work.
