Purpose Statement: The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.
Key Job Accountabilities:
- Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand(s) the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
- Oversee delivery planning and ensure delivery to commitment within cost parameters across programs responsible for. Build relationship of trust with customers and identify and work with CM/CDs on new sales opportunities.
- Establish and share best practices in respect of customer service and satisfaction, be a role model of the Plexus' 5Es and Plexus Core Values
- Create a culture of QBWM and Continuous Improvement in Customer Focus Team(s). Share CI wins and best practices with others, and seek out and leverage global best practices to accelerate operational excellence locally.
- Collaborate with CM/CD, Financial Analyst, other departments to drive improvements in the financial performance of program(s) responsible for, sharing any best practices established.
- If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.
Education/Experience Qualifications:
- Bachelor’s Degree with 8 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.
Other Qualifications:
- N/A
Physical Requirements:
- N/A
Travel Requirements:
- N/A
This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.
Skills Required
- Bachelor's degree
- 8 or more years of related experience
- Equivalent combination of education and experience may be considered
Plexus Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Plexus Corp. and has not been reviewed or approved by Plexus Corp..
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Healthcare Strength — Feedback suggests the company offers multiple medical plan options, mental-health support, and programs like virtual physical therapy that add meaningful value. Benefits such as paid leave, disability coverage, and company-paid life insurance are also highlighted as strong components.
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Retirement Support — Feedback suggests the 401(k) plan includes a company match reported as 100% of the first 4% with immediate vesting. This structure is seen as a solid foundation for long-term savings.
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Wellbeing & Lifestyle Benefits — Feedback suggests resources like tuition reimbursement up to $5,250 and wellness programs enhance the overall package. Paid volunteer time and development opportunities are also viewed as beneficial.
Plexus Corp. Insights
What We Do
Since 1979, Plexus has been partnering with companies to create the products that build a better world. We are a team of over 20,000 individuals who are dedicated to providing Design and Development, Supply Chain Solutions, New Product Introduction, Manufacturing and Aftermarket Services. Plexus is a global leader that specializes in serving customers in industries with highly complex products and demanding regulatory environments. Plexus delivers customer service excellence to leading companies by providing innovative, comprehensive solutions throughout a product’s lifecycle. For more information about Plexus, visit our website at www.plexus.com
