Product Innovation Program Manager – EMR & Practice Management
Overview of the role
We are seeking an experienced Program Manager to lead the strategy, implementation, and optimization of our EMR and Practice Management/Billing software solutions. The ideal candidate has a deep understanding of clinical workflows, billing processes, and healthcare technology, and excels at managing cross-functional programs that improve operational efficiency and patient care. This role reports to the Vice President, Product Innovation.
Responsibilities
- Lead product and program initiatives across EMR and Practice Management systems, from planning through execution and post-launch optimization.
- Collaborate with customers, internal client management, and business analysts to gather requirements, define solutions, and ensure software enhancements are delivered on time and meet defined business requirements.
- Oversee project timelines for multiple concurrent initiatives in several EMR and PM systems simultaneously.
- Ensure compliance with HIPAA, USCDI, and other healthcare regulatory standards.
- Act as a key liaison with development leadership and Business Unit Executives to report status, identify risks, and align teams on programs that cross multiple EMR/PM systems.
Requirements
- Bachelor's degree in Healthcare Administration, Health Informatics, Business, or a related field.
- 5-7+ years of experience in project or program management within healthcare IT.
- Hands-on experience with EMR/EHR systems and Practice Management/Billing software in physician offices.
- Strong understanding of clinical workflows, billing/revenue cycle management, and software integration.
- Proven ability to manage cross-functional teams, project plans, and budgets.
- Understanding of how various forms of AI (Machine Learning, Agentic AI, Robotic Process Automation, Natural Language Processing) are deployed to improve EMR and Practice Management workflows and automation.
- Excellent communication, presentation, and interpersonal skills with the ability to translate technical requirements for clinical and administrative stakeholders.
- Strong analytical, problem-solving, organization, and time management skills with high attention to detail.
- Ability to build and maintain strong and trusting relationships with team members, stakeholders, and senior leaders.
- Advanced MS Office Suite skills (PowerPoint, Word, Excel, Teams).
What Would Make You Stand Out
- Experience with major EMR/Practice Management vendors (e.g., Epic, Cerner, Allscripts, Athenahealth, NextGen, eClinicalWorks).
- Knowledge of interoperability standards (HL7, FHIR).
- Experience with software product launches or optimizations in ambulatory care settings.
- Project management certification (e.g., PMP, PMI-ACP, PRINCE2, Lean Six Sigma, Scrum, or SAFe) is preferred.
What We Offer
- Comprehensive medical, dental, and vision benefits starting from your first day
- A competitive compensation package
- Employee stock ownership and 401k matching programs
- 3 weeks' vacation and 5 personal days
- Lifestyle rewards
- Remote work and more
- Tons of opportunities for career growth
- A culture that values community involvement and giving back
Compensation Details
The potential salary range for this role is $135,000 to $145,000 per year and will be based on experience, skills, market conditions, and internal equity.
About Harris Computer:
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!
- We empower our employees to make a difference
- We have an award-winning culture
- We offer opportunity to learn
- We are financially strong and we are owned by the largest software company in Canada (CSI)
- We have fun!
Follow us on social media to learn more about our company values, culture and initiatives!
- Instagram: @weareharris
- LinkedIn: Harris Computer
Skills Required
- Bachelor's degree in Healthcare Administration, Health Informatics, Business, or a related field
- 5-7+ years of experience in project or program management within healthcare IT
- Hands-on experience with EMR/EHR systems and Practice Management software in physician offices
- Strong understanding of clinical workflows, billing/revenue cycle management, and software integration
- Proven ability to manage cross-functional teams, project plans, and budgets
- Understanding of AI applications in EMR workflows
- Excellent communication and presentation skills
- Advanced MS Office Suite skills
- Experience with major EMR/Practice Management vendors
- Knowledge of interoperability standards (HL7, FHIR)
- Project management certification (e.g., PMP, PMI-ACP)
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions: ♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength. Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own. The enhanced HARRIS Flex solution comes with new functionality including: ♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and ♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes. ♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
