Program Manager (Operations)

Company Overview:

At Function Health, our mission is to revolutionize healthcare by making comprehensive health insights and personalized care accessible to all. Recognized as one of Fast Company’s Most Innovative Companies of 2024, we are committed to excellence in the health technology sector. Venture-backed by top VC fund Andreessen Horowitz (a16z), we are growing our team with a hiring north star that guides us to seek out and cultivate talent that is not only technically excellent but also passionately aligned with our goal to innovate and empower. We seek individuals eager to make a significant impact on global health, with a relentless bias toward action and a growth mindset. In our collaborative and dynamic environment, we build our future together, focusing on a shared commitment to transforming lives through new technologies.

Role:

The Program Manager (Operations) will report to the Director of Member Experience in New York City and will oversee a variety of cross-functional projects, ensuring they align with the company’s strategic goals. Working closely with Operations leadership, the Program Manager will track project progress, establish scalable processes, identify gaps, and ensure that initiatives across departments are successfully executed. 

As part of a fast-growing startup you must be comfortable working both strategic and operational tasks, this role will require hands-on involvement and rolling up your sleeves in day-to-day tasks. This role is ideal for someone who enjoys creating order out of complexity, and is comfortable working across multiple teams and departments to ensure successful project completion.

Key Responsibilities:

• Program Management & Strategic Alignment:
  • Manage multiple related projects to ensure they contribute to the company’s goals.
  • Align projects with organizational priorities and communicate appropriate updates to teams.
  • Track project milestones and adjust timelines when necessary.
• Process Improvement:
  • Identify inefficiencies across projects and implement solutions.
  • Develop processes to ensure smooth execution and long-term sustainability.
  • Document workflows and provide necessary training.
• Hands-On Operational Involvement:
  • Roll up your sleeves and assist with manual or operational tasks when needed.
  • Handle day-to-day details, including data entry, follow-ups, or troubleshooting, to ensure nothing falls through the cracks.
  • Support teams in executing the more tactical elements of projects when resources are stretched.
• Reporting & Stakeholder Communication:
  • Provide leadership and cross functional stakeholders with regular updates on status, risks, and opportunities.
  • Prepare reports on key performance indicators, project outcomes, and progress toward strategic objectives.
  • Facilitate transparent communication between stakeholders and project teams.

Qualifications/Skills:

• Bachelor’s degree in business, operations, related field or equivalent work experience
• 7+ years of experience in project/program management, operations, or a similar role - Preferably in fast-paced environments or startups where adaptability and wearing multiple hats are essential.
  
• Fully remote but located in New York City for on the ground scope
• Strong communication and interpersonal skills with ability to work cross-functionally
  
• Strong problem-solving and critical thinking skills. Able to quickly identify gaps, bottlenecks, and opportunities, then implement solutions effectively.
  
• Flexibility and adaptability in a startup environment
• Comfortable with ambiguity and shifting priorities. Ability to pivot and adjust strategies as new challenges and opportunities arise.
• High level of organization and attention to detail

FAQ’s

• What is Function’s approach to remote work? Function is 100% remote across the United States. This role will require being located in NYC for occasional on the ground scope
• Who works at Function? We’re small but growing! The team includes: Pranitha, Mike, Jonathan, Dr. Hyman, Tova, Erika, Aaron, Sean, Amy, Kiara, and many more.

At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.