The Role
As a Program Manager at GoTo Financial, you will manage projects from initiation to closure, ensuring cross-functional collaboration, risk mitigation, and governance documentation.
Summary Generated by Built In
About the Role
As a Project & Program Manager at GoTo Financial (Lending), you will play a key role in driving cross-functional initiatives that span across multiple product lines and platforms. You will own the end-to-end project life cycle - including initiation, planning, execution, monitoring, and closure - and will work closely with the Project & Program Management Office (PPMO) and key stakeholders comprising both C-suite leaders and other functions. If you are a process-driven individual who enjoys challenges and putting structure to fast-moving teams, this role is for you!
What You Will Do
- Initiate, develop and own end-to-end program plans, including but not limited to scoping, goals setting, prioritisation, deliverables identification, timeline management, risk mitigation, and resource utilisation for ongoing, upcoming phases, or new projects and program initiatives
- Facilitate cross-functional collaboration with internal and external stakeholders (ie. daily/weekly cadences) to monitor progress, highlight plan deviations, resolve issues, and propose corrective actions to remove implementation blockers for timely launch
- Collaborate closely within the Project & Program Management Office team to ensure all cross-product and cross-platform initiatives are synergised at portfoliolevel
- Act as a point of escalation for program initiatives’ issues, mediate issues, and ensure stakeholder’s expectations are met
- Maintain clear and detailed project documentations for program governance and audit purposes
What You Will Need
- 3-5 years of experience in project management, business operations, or equivalent. Preferably with experience in the financial/fintech industry, with deep understanding of the lending laws and regulations. Knowledge about e-commerce/on-demand services is a plus
- Experience in driving mid to large-scale cross-functional projects and/or programs, particularly in payment products (including eWallet, QRIS, VA, payment gateway) and lending products (including cash loan, buy now pay later, merchant financing, vehicle financing, etc)
- Experience in financial products across both conventional and alternative financing models, with strong understanding of regulatory and risk frameworks
- Well-versed in speaking & writing in English, Bahasa Indonesia; Mandarin is a plus
- Comfortable working under pressure with strict implementation timelines and scope challenges
- Detail-oriented and results-driven
- Soft skills: Stakeholder management skills (especially with senior leadership team), Strategic thinking with sharp business acumen, Time management skills, and Quality management skills
- Hard skills: Project / Program management skills, ideally CAPM/PMP/PgMP certified will be advantageous, Process improvement skills, ideally Six Sigma Green Belt certified will be advantageous, Data analytic skills to prioritise initiatives based on impact and effort, Good working knowledge of Project Management tools like Jira, Lark and Google Suite.
About the Team
Our Project & Program Management team leads cross-functional initiatives that span multiple product lines and platforms within GoTo Financial’s Lending organisation. We manage the full project life cycle, covering scoping, planning, execution, monitoring, and closure while ensuring clear timelines, prioritisation, and risk mitigation. The team works closely with C-suite leaders, internal functions, and external stakeholders through regular cadences to track progress, resolve issues, and remove implementation blockers. We collaborate within the PPMO to ensure all cross-product and cross-platform programs are aligned at the portfolio level. As a detail-oriented and results-driven unit, we uphold strong documentation practices to support project governance and audit requirements.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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Top Skills
Google Suite
JIRA
Lark
Project Management Tools
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The Company
What We Do
GoTo is the largest technology group in Indonesia, combining on-demand, e-commerce and financial services through the Gojek, Tokopedia and GoTo Financial brands. It is the first platform in Southeast Asia to host these three essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure. GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
