R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
Position Summary
The IT Project Manager is a hands-on delivery role within R1 RCM’s IT Project Management Office (IT PMO). This role is responsible for leading assigned IT projects from initiation through closure while working with IT leaders, product owners, business stakeholders, technical teams, vendors, and onshore and offshore resources to achieve approved project objectives.
The Project Manager establishes and maintains the delivery structure for each project, including scope, schedule, milestones, resources, dependencies, risks, issues, decisions, financial tracking, communications, and success criteria. The role provides day-to-day project leadership, drives accountability across matrixed teams, escalates barriers, and maintains accurate project information in IT PMO systems of record. Projects may use Waterfall, Agile, or Hybrid delivery methods depending on the nature of the work.
Essential Responsibilities
- Lead assigned IT projects through initiation, planning, execution, monitoring and control, and closure in accordance with IT PMO standards.
- Partner with the project sponsor and initiative owner to confirm project objectives, scope, success measures, governance, decision rights, and stakeholder expectations.
- Develop and maintain integrated project plans that identify milestones, tasks, deliverables, dependencies, resources, and target dates.
- Create clear ownership and accountability for project work. Follow up on commitments, surface missed dependencies and escalate barriers that put delivery outcomes at risk.
- Proactively identify, assess, document, communicate, and manage risks, issues, assumptions, decisions, and dependencies, including development and follow-through of mitigation or recovery plans.
- Monitor project performance against approved scope, schedule, quality, resource, and financial expectations. Raise variances early and coordinate corrective action.
- Provide concise, accurate, audience-appropriate project status reporting to sponsors, IT leaders, governance forums, and key stakeholders.
- Plan and facilitate project meetings with clear objectives, decisions, action items, owners, and due dates.
- Coordinate work across matrixed IT and business teams, including onshore and offshore resources, and serve as a liaison when work spans locations, functions, or time zones.
- Lead Waterfall, Agile, or Hybrid projects and tailor delivery practices to project needs while maintaining required governance and controls.
- Manage project changes through the applicable review and approval process, including assessment of impacts to scope, schedule, resources, cost, risk, and expected outcomes.
- Maintain complete and current project records in ServiceNow SPM and other approved IT PMO tools, including project plans, status, RAID items, decisions, financial information, and required artifacts.
- Coordinate vendor delivery when applicable, including milestones, dependencies, risks, deliverables, and alignment with internal teams and contractual commitments.
- Partner with project teams to plan implementation of readiness, organizational change, communications, training, transition to operations, and stabilization activities as applicable.
- Complete formal project closure, including acceptance of deliverables, transition of ownership, closure of outstanding items, financial reconciliation, and lessons learned.
- Capture final delivery results and provide project information needed for post-project benefits realization review by the appropriate portfolio or initiative owner.
- Promote transparency, collaboration, continuous improvement, and consistent use of IT PMO standards and best practices.
Skills
- IT Project Management
- Project Planning and Scheduling
- Risk, Issue, and Dependency Management
- Stakeholder and Executive Communication
- Waterfall, Agile, and Hybrid Delivery
- SDLC and Technology Delivery
- Financial and Vendor Coordination
- Change and Implementation Readiness
- ServiceNow SPM or comparable PPM tools
- Microsoft Office Suite
- Microsoft SharePoint and Teams
Other Qualifications
Proficient computer skills, including spreadsheets, Internet, email, collaboration platforms, and project management systems, are required.
Demonstrated experience leading IT projects through matrixed, cross-functional teams in a fast-paced global organization. The successful candidate must be able to work directly with technical resources and business stakeholders, drive project delivery without direct authority, and communicate effectively across organizational levels and geographic locations.
Experience supporting infrastructure, application development, enterprise systems, cybersecurity, data, cloud, operations, or other IT disciplines is relevant. Healthcare industry, revenue cycle management, implementation, or merger and acquisition experience is preferred.
Education and Experience
Education Level
Experience Level
Bachelors' Degree or equivalent relevant work experience
5+ years of relevant experience, including at least 3 years leading IT projects
License and Certification Level
Choose any required licenses or certifications.
PMP, PMI-ACP, SAFe, CSM or comparable certifications preferred
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
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Skills Required
- Bachelor's degree in computer science, business administration, or relevant discipline, or equivalent experience
- 10-12 years of IT experience
- Experience in production support or deployment of systems
- Knowledge of revenue cycle management business processes and technologies
- Working knowledge of Salesforce, Workday, ServiceNow, MS Project Online, Jira, Confluence, R1 technology stack
- Strong project management skills
- Business process mapping and requirements definition experience
- Good communication, logical thinking, decision-making, and problem-solving abilities
- Ability to collaborate, influence, and build consensus
- PMP, PRINCE2, CSPO, CSM, CBRM, or CTBME certification
R1 RCM Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about R1 RCM and has not been reviewed or approved by R1 RCM.
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Leave & Time Off Breadth — Flexible or unlimited PTO, paid holidays/vacation, and paid volunteer time are highlighted, supporting work-life balance in many roles. Time-off usability is described as workable in many teams, especially in exempt roles.
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Flexible Benefits — Remote work options and flexible schedules are available for many positions, offering convenience and adaptability depending on role and location. Work-from-home eligibility varies by position but is called out as a valued option.
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Career-Linked Recognition & Rewards — Recognition programs such as R1 Stars are implemented to boost engagement and morale. Feedback suggests these programs help reduce turnover and provide acknowledgment beyond base pay.
R1 RCM Insights
What We Do
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
