The Role
Lead and execute complex employee listening programs across multiple methodologies. Gather requirements, advise on best practices, mitigate risks, optimize processes, collaborate with Customer Success and Sales, mentor junior team members, and maintain organized program documentation and timelines using Certinia, Gainsight, and other enterprise tools.
Summary Generated by Built In
About Perceptyx
The Role
What You’ll Do
What You Bring
Our Interview Process & AI Transparency
At Perceptyx, we’re on a mission to help organizations turn employee insights into measurable impact. Our AI-enabled employee experience platform leverages the science of listening, behavioral nudges, and predictive analytics to help clients elevate engagement, retention, and performance. We’re a team of innovators fueled by purpose, collaboration, and excellence — and we’re looking for someone who wants to play at the highest level.
Are you a proven Program Manager ready to take on increasingly complex challenges and help organizations make work better for their employees? As a Program Manager II, you’ll lead sophisticated employee listening programs, manage engagements of increasing scope, and drive consistency across global accounts. You’ll leverage your program management expertise, problem-solving skills, and collaborative mindset to deliver high-quality, high-impact results that help customers turn insights into action.
If you excel in a fast-paced environment, are passionate about continuous improvement, and take pride in delivering exceptional outcomes, we’d love to meet you.
- Program Execution: Manage and execute increasingly complex employee listening programs across multiple project methodologies.
- Consultative Guidance: Gather business requirements and guide customers on Perceptyx’s best practices for optimal program design.
- Risk Management: Proactively identify, analyze, and mitigate risks and dependencies to ensure timely, high-quality delivery.
- Process Optimization: Optimize internal processes, demonstrating efficiency in managing timelines, deliverables, and customer interactions.
- Cross-Functional Collaboration: Partner with Customer Success and Sales to identify expansion opportunities and ensure scope alignment.
- Team Enablement: Mentor junior members of the team and contribute to internal documentation, best practices, and enablement initiatives.
- Systems Management: Maintain organized program documentation and track timelines using Certinia, Gainsight, and other enterprise tools.
- Experience: 3 - 4+ years in program or project management within SaaS, consulting, or employee experience (EX); enterprise-level customer experience is highly preferred.
- Education: Undergraduate degree preferred, or equivalent practical experience.
- Project Mastery: Proven success managing multiple complex programs concurrently with high attention to detail.
- Communication: Strong relationship-building, analytical, and communication skills.
- Agility: Ability to balance independence with deep collaboration in a fast-moving, high-growth environment.
- Tech-Savviness: Comfort navigating cross-functional tools and complex platform configurations.
At Perceptyx, we value your time and want our interviewers to be fully engaged in the conversation.
- Note-Taking: We use Metaview.ai to record and summarize our interviews. This allows our hiring team to focus on you rather than typing notes, ensuring a fairer and more accurate evaluation of your experience.
- AI Disclosure: While we use AI to assist in summarizing interview data, all final hiring decisions are made by Perceptyx employees. We do not use automated tools as the sole basis for selecting or rejecting candidates.
- Your Choice (Opt-Out): Participation in recorded interviews is voluntary. If you prefer not to have your interview recorded via Metaview, please notify your recruiter prior to the start of the session. Opting out will not negatively impact your candidacy.
Skills Required
- 3-4+ years in program or project management within SaaS, consulting, or employee experience
- Proven success managing multiple complex programs concurrently with high attention to detail
- Experience maintaining program documentation and tracking timelines using Certinia, Gainsight, or similar enterprise tools
- Ability to gather business requirements and provide consultative guidance on program design and best practices
- Demonstrated risk identification, analysis, and mitigation skills for timely, high-quality delivery
- Strong relationship-building, analytical, and communication skills
- Ability to mentor junior team members and contribute to internal documentation and enablement
- Comfort navigating cross-functional tools and complex platform configurations
- Undergraduate degree or equivalent practical experience
- Enterprise-level customer experience background
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The Company
What We Do
Perceptyx combines employee surveys and people analytics in a way that not only helps you see more of what’s going on in your organization, but also helps you see how to drive the organization forward. Too many surveys only focus on measurement, with overly prescriptive models that don’t offer a fresh perspective on the challenges facing your business. And they rarely connect the dots between the employee experience and business outcomes, making it difficult to know which actions will have the greatest impact. With a solution fully tailored to your specific organizational needs, Perceptyx makes it possible for organizations to see more clearly, see the bigger picture, and see the next steps. It’s why nearly one-third of the Fortune 100 already rely on Perceptyx and why 95% of the organizations that come to us stay with us. - Perceptyx. See the way forward.
