Program Manager II, Order Management

Description

TrueNAS is redefining enterprise storage by delivering proven data resilience, performance, and flexibility without the complexity or constraints of legacy solutions. As the most deployed storage platform in the world, TrueNAS already powers critical data storage infrastructure for businesses, research institutions, and government agencies across 140+ countries and millions of users. Our mission is simple: to become the most trusted name in data storage.

Originally founded in Silicon Valley in 2002 under the name iXsystems, TrueNAS is a profitable, independent company with a culture rooted in trust, curiosity, technical excellence, and continuous improvement. Whether you work remotely or on-site, you’ll be part of a team that values collaboration and meaningful impact - where people come before profit, and bold ideas drive the future of data infrastructure.

If you’re ready to help shape the future of enterprise storage, we’d love to connect.

Position Overview: Level II Program Manager, Order Management to take ownership of high-priority orders, drive process improvements, and collaborate across multiple departments to ensure seamless execution. This role is ideal for a detail-oriented professional with strong analytical abilities, excellent cross-functional communication skills, and a proactive approach to problem-solving.

This is an in-office position in our Makati office. This shift for this position is 11:00 pm - 8:00 am PHT. 

Base Pay Range

The base pay range of this position is ₱70,417 to  ₱88,833 per month.  Additional compensation through the Incentive Bonus Program is available for this position after successfully completing 6-months of employment. 

Please note that the provided range reflects the pay spectrum for positions within the same job category as the one to which this position belongs. The final offer will consider various factors, such as location, education, and prior experience, to ensure a comprehensive and fair compensation assessment. 

TrueNAS offers a comprehensive package of benefits including health, dental, vision, paid time off, and stock options. 

Expected Posting Timelines

This position will be open for a minimum of 5 days, a maximum of 90 days.

The Day-to-Day

Mid-Level Operational Ownership

• Oversee the processing of high-priority orders with a focus on accuracy, efficiency, and timeliness.
• Manage escalations from Level 1 Program Managers, resolving moderately complex issues such as intricate billing or margin discrepancies.

High-Stakes Program Management

• Act as the primary driver for high-visibility and high-impact order processes, ensuring alignment across stakeholders.
• Facilitate regular check-ins and provide updates on high-stakes orders to maintain visibility and accountability.

Stakeholder Management

• Serve as the primary point of contact for cross-departmental inquiries and issue resolution for specific projects or accounts.
• Represent the order management team in operational meetings with senior leadership and key stakeholders.

Process Improvement Support

• Identify inefficiencies within order management processes and recommend improvements to enhance workflow and productivity.
• Assist in testing and piloting new tools and workflows to optimize operational efficiency.

Team Mentorship

• Support and mentor Level 1 Program Managers, providing guidance on best practices and process adherence.
• Conduct peer reviews for complex orders to ensure accuracy, compliance, and process integrity.

Advanced Reporting and Metrics

• Analyze team performance metrics (e.g., order turnaround time, error rates) and provide actionable insights.
• Create and present detailed reports for internal use and cross-functional performance reviews.

Education and Experience

We have identified the following programs, experience, and knowledge that have helped others find success in this role at TrueNAS. We understand, though, that knowledge comes from many forms of learning and experiences. Above all, we consider a person’s potential impact in the role and value their unique path to this point in their career.

We have identified the following programs, experience, and knowledge that have helped others find success in this role at iXsystems. We understand though that knowledge comes from many forms of learning and experiences. Above all, we consider a person’s potential impact in the role and value their unique path to this point in their career.

• Bachelor's degree in Business, Supply Chain, or a related field (or equivalent experience).
• 3–5 years of experience in order management, program management, or a related operational role.
• Strong analytical skills with experience using reporting tools and dashboards.
• Excellent verbal and written communication skills to engage effectively across departments.
• Experience in a fast-paced, high-volume environment with a focus on process optimization.

Equal Employment Opportunity:

iXsystems DBA TrueNAS, Inc. provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.