Program Manager II - Logistics

Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we'll emerge as the nation's fourth facilities-based wireless carrier and a disruptive force in the market at large.
Job Duties and Responsibilities
We are seeking a self-driven and detail-oriented Retail Wireless Logistics Program Manager to build and foster relationships with both internal and external key partners to support Retail Wireless operations and programs.
This employee is responsible for working directly with our National Retail channel partners to be a subject matter expert for all logistics rules and requirements, and potential penalties from non-compliance. As a SME, this person ensures Boost Mobile's compliance with those requirements, is a key participant with all product launches and resets, and assists in driving operational efficiency and developing strategic capabilities. They will analyze, gather evidence, dispute, and report regularly on their chargeback resolution efforts. They will also assist in integration and set up with new 3PL partners.
This employee will benefit from leadership and coaching towards both professional and personal development, and a team focused mentality.
To succeed as a Retail Wireless Logistics Program Manager, the chosen applicant will work cross-functionally, leveraging organizational resources to maximize operational effectiveness and achieve critical growth goals.
Key Responsibilities:

• Being the main contact for National Retail Partners chargeback tracking, disputing, resolution and reporting
• Collaborating with internal and external partners on a daily basis to analyze data and identify and resolve the root causes for chargebacks and fines
• Utilizing National Retail Partner portals and other software to gather the needed data and information to successfully dispute chargebacks
• Monitoring and analyzing the individual programs performance and build cost effective strategies for improvement
• Understanding chargeback reporting, providing visibility and feedback to the key stakeholders while being accountable for sharing program achievements, issues, and concerns
• Tracking partners shipments to validate that they arrived within the specific delivery time windows
• Evaluate, measure, document, and improve processes
• Analyze logistics data for patterns and trends to identify opportunities for improvement and implement accordingly
• Interface with various 3rd party and/or internal logistics operations to ensure SLAs are met or exceeded
• Assist in creating new reports and dashboards as needed
• Be a primary contributor on setting up new 3PL partners as well as creating reporting to track KPI's
• Assist other team members as needed

Skills, Experience and Requirements
This position will report to the Retail Wireless Product Logistics Manager and play a pivotal role in the growth and long-term success of our company. They will have the opportunity to lend their vision to how the company engages, collaborates, and ultimately competes in the marketplace. The wide-ranging nature of the position will afford you the oversight and influence into many aspects of the business.
Education and Experience:

• Bachelor's degree from an accredited university
• 2+ years of retail supply chain and logistics experience
• Strong preference for 1+ years of National Retail chargeback tracking and disputing with partners such as Walmart, Target, Best Buy, etc.
• 2+ years of data analytics / problem solving experience

Skills and Qualifications:

• Ability to analyze operational and financial data and make strategic recommendations using various tools including Tableau, SQL, MS Excel, Google Sheets
• Excellent facilitation skills, strong follow-through abilities, and ownership of initiatives and issues
• Ability to communicate effectively and persuasively

Visa sponsorship not available for this role
Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.