Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we'll emerge as the nation's fourth facilities-based wireless carrier and a disruptive force in the market at large.
Job Duties and Responsibilities
Key Responsibilities:
- Research and implement best practices for a top-tier customer satisfaction program.
- Design and lead a Mystery Shop program for in-store and phone assessments, providing actionable feedback to field leadership.
- Conduct store visits and customer listening sessions to refine engagement strategies and emphasize the importance of in-store experiences with dealers.
- Collaborate with Field Sales Operations to develop customer-centric strategies and enhance processes, supporting product management with user stories.
- Oversee and implement the Mystery Shop program across various locations, generating reports with actionable insights.
- Analyze mystery shop data to identify trends and present findings with improvement recommendations to stakeholders.
Skills, Experience and Requirements
Education and Experience
- Bachelor's degree (B. A.) from a four-year college or university; or at least four years of related experience and/or training; or an equivalent combination of education and experience
- Experience in the wireless industry preferred
- Demonstrated project management experience with a track record of successful project execution. Familiarity with business process improvements and system enhancements is a plus
Skills and Qualifications:
- Proficiency in Google Suite
- Experience with data analysis and reporting
- Excellent organizational, facilitation, and verbal/written communication skills. Ability to present complex information clearly and effectively
- Strong critical thinking and problem-solving skills. Ability to adapt to rapidly changing priorities and seek innovative solutions
- Experience in the wireless industry is advantageous
- 50% travel required
Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.
What the Team is Saying
What We Do
For over 40 years, we’ve been challenging the status quo and evolving our company to anticipate opportunities for business growth, industry innovation and greater customer choice.
Recently, DISH and EchoStar successfully completed their merger, joining forces to deliver on our Vision: To Change the Way the World Communicates. Originally established as one company, in 2008, the two companies were spun off as separate entities and forged ahead so each could focus on and expand their unique capabilities. In that time as separate entities, our teams achieved remarkable milestones—launching satellites into space, connecting millions to their favorite entertainment and reimagining wireless communication.
As we merge our teams, we are strategically positioned for success, poised to emerge as a global leader in terrestrial and space connectivity. We are cleared for takeoff. Join us in a Connectivity Revolution.
Why Work With Us
At DISH, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with DISH!
Gallery
DISH, an EchoStar Company Teams
DISH, an EchoStar Company Offices
OnSite Workspace
All team members are in person at one of our DISH locations across the globe. DISH proudly calls Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
