Business Manager (Growth)

Hey — I’m Dhiram, Growth Lead at Flent.

I believe demand isn’t just about filling the top of the funnel. It’s about owning the entire revenue journey - from first touchpoint to lifetime value. At Flent, sales and customer success are the same thing to me. If a sale is done with the right expectation-setting, retention becomes natural. If it isn't, LTV dies before it begins.

Our funnel today works, but it’s messy, opaque, and too dependent on individuals. We need someone who can bring visibility, build accountability, and turn demand into a scalable system. If you love fixing broken processes, driving metrics, and making teams sharper — you’ll crack this role.

As a person, I’m high-trust and prefer to be hands off, but I only get there when I know things will be closed without me following up. I obsess over data and details because revenue isn’t luck - it’s systems, clarity, and execution.

Demand at Flent touches everything revenue.

It starts the moment a lead discovers us. We educate them on the market. We qualify them. We schedule visits and drive conversions. We set expectations and close the sale. And it doesn’t stop there — after they move in, we focus on NPS, retention, and LTV.

Today, parts of this journey work, but they lack visibility and consistency. Teams operate in silos. Processes exist, but they’re not owned. Data is scattered. Accountability is weak.

Your job? Break it. Rebuild it. Own it. Make it scale.

You will:

• Be the connective tissue between marketing, sales, and customer success.

• Operate in the details daily — especially with the sales team.

• Build the systems that make revenue predictable.

• Own the metrics that actually move the company (Conversion, Retention, LTV).

• Bring transparency so every stakeholder always knows what’s happening and why.

This isn’t a “growth marketer” role. It’s not “sales ops.” It's a full-fledged demand/growth ownership role.

The Strategic Stuff (50% of your time)

• Funnel Intelligence, Visibility & Data Ownership
  Build and own the central source of truth for the entire revenue engine. Map every stage of the funnel across marketing → sales → product → customer success. Identify drop-offs, broken loops, missing events, and blind spots. Pull in both subjective signals (sales calls, field intel, customer conversations) and objective data to create real-time visibility the entire company can operate on.

• Retention, LTV & Revenue Quality Programs
  Treat retention as the second half of the sale. Design programs that tighten expectation-setting, improve move-in experience, and extend LTV. Build frameworks that ensure the story we sell matches the experience we deliver — and that data flows back into how we acquire and qualify future demand.

• System Rebuild, Process Scale & Intelligence Layer
  Audit the full demand engine. Break what’s unclear, inconsistent, or overly dependent on individuals. Rebuild it into scalable, predictable systems that span acquisition → qualification → visit → closure → move-in → retention. Become the connective intelligence layer that ensures every team sees the same reality and responds with the same priorities.

• Cross-Functional Alignment & Accountability Engine
  Define operating rhythms across sales, marketing, tech-product, and customer success. Build guardrails, decision frameworks, and cross-functional reviews that keep the entire revenue org aligned. Ensure expectations, data, responsibilities, and performance are unambiguous and always visible.

The Operational Stuff (50% of your time):

• Run Cross-Functional Revenue Programs
  Drive end-to-end execution of high-impact initiatives that span multiple teams — from diagnosing problems to aligning stakeholders to delivering outcomes. Bring clarity, timelines, and momentum to otherwise messy org-wide efforts.

• Drive Sales Rhythm, Performance & Ground Intelligence
  Run weekly pipeline + performance reviews. Surface insights from the field, validate marketing hypotheses, and feed back what’s working (and what isn’t) on the ground. Ensure follow-through, resolve blockers, and keep the team focused on the right KPIs.

• Own Lead Flow, Handoffs & Zero-Leakage Systems
  Build airtight flow from marketing to sales to customer success. Diagnose leakage or delays before they turn into excuses. Ensure every lead moves through the system cleanly, predictably, and with complete visibility.

• Build SOPs, Playbooks & Operational Muscle
  Create simple, repeatable systems that make sales faster, sharper, and more consistent. Replace hero-led execution with intelligence-led execution — where anyone can follow the playbook and win.
  

• Has 3–5 years of experience in full-funnel growth, sales operations/enablement, demand or revenue roles, or program management in high-velocity teams.

• Thinks like a CRO - sees the funnel as a system, identifies levers, and drives compounding wins through experimentation.

• Is deeply data-driven - not just reading dashboards, but building, automating, and operationalizing them.

• Obsesses over retention and LTV - understands that revenue starts after the deal is closed.

• Has worked closely with sales teams - comfortable collaborating, problem-solving, and firefighting in the trenches.

• Thrives in early-stage environments - operates with ambiguity, builds playbooks instead of waiting for them.

• Acts like a program manager with sales DNA - aligns stakeholders, drives clarity, manages timelines, and delivers outcomes across teams.

• Builds scalable systems - solves root causes, eliminates inefficiencies, and creates processes that survive scale.

• Owns metrics like personal money - accountable, proactive, and deeply invested in outcomes.

• Doesn’t need follow-ups - operates with extreme ownership and bias toward action.

Educational qualifications don’t matter to us at Flent. What does is your curiosity, your bias for action, and your ability to think deeply about people and systems. If you want to help build a world-class team and a culture worth fighting for — we’d love to talk.

Apply now if you feel you are ready for your next challenge!