Nordstrom Card Services is the consumer card division of Nordstrom Inc., a successful fashion retailer. Nordstrom Card Services Visa co-brand and private label credit and debit cards for Nordstrom customers. We play a strategic role in Nordstrom’s success by driving increased loyalty and sales growth through compelling product offerings backed by superior customer service. Being an outstanding place to work also plays a significant role in our success. Nordstrom has been recognized as one of America’s top 100 employers by Fortune magazine for every year since Fortune launched the list in 1998, thanks in part to our focus on striving to deliver exceptional customer service and our promote from within philosophy.
Nordstrom is looking for a versatile Program Manager 2 to oversee the planning, execution and delivery of key collateral processes for Nordstrom Card Services initiatives. This individual will focus on creating and managing materials that support customer acquisition, retention and engagement.
Key Responsibilities
Oversee the creation, review and distribution of collateral, ensuring it resonates with the intended target audience, meets brand standards and adheres to compliance requirements
Establish and influence customer communication strategy in collaboration with multiple business areas
Create and optimize operational processes that support consistent, accurate, and timely delivery of copy materials
Perform in-depth assessments of marketing assets to maintain accuracy, brand consistency, and audience alignment
Provide consultation and make strategic recommendations on communication content, presentation and timing
Ensure all collateral pieces are aligned with Company strategies, the Nordstrom voice, tone and style of the card and payments communications within the overall Nordstrom Brand
Requirements
Bachelor’s degree or equivalent combination of education, training and/or minimum of 3 years of experience in the Communications field
Strong leadership and collaborative skills, especially as a liaison between the Business, Legal/Compliance and External Partners
Exceptional verbal and written communication abilities that produce clear messaging across various formats
Detail oriented with strong proofreading and editing abilities & copy writing
Must demonstrate sound decision-making and ability to react quickly under pressure
Foster culture of continuous improvement by identifying areas for process enhancement and implement best practices
Experience in credit related products, banking and/or financial services is a plus
Nordstrom is able to offer Hybrid work for this role in Washington
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
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Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
What We Do
When you join Nordstrom, you join a fast-paced and entrepreneurial environment is paired with the strong history and experience of the Nordstrom retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions.
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