Program Manager – Client Engagement, Learning Services | Onsite - Noida, India | Open to India-based candidates only
Program Manager – Client Engagement, Learning Services | Onsite - Noida, India | Open to India-based candidates only
Position Type: Full-time employee
Location: Onsite - Noida, India
Abut the Role
Our team is looking for a Program Manager to own the overall health of a major client engagement, tracking every commitment across service areas while leading the client through a structured organizational transformation. This is a dual-facing role connecting our delivery teams with client leadership.
What you'll do
Maintain a single consolidated register of actions, decisions, and commitments across the engagement, chasing items to closure
Oversee implementation of the engagement's operating model across governance, administration, design, and capability partnering
Lead the client's organizational transformation and change management agenda, including stakeholder readiness, communications, and adoption tracking
Act as the day-to-day bridge between the delivery team and client stakeholders, resolving issues that span both organizations
Maintain the engagement-level risk and issue register and produce consolidated health reporting for governance forums
Coordinate across service areas to identify and unblock hand-offs before they affect delivery
What you bring
8+ years in program management, engagement management, or business change delivery, ideally in an outsourced or managed-services environment
Hands-on experience leading organizational transformation or change management programs for a client, including stakeholder readiness and adoption tracking, not just methodology familiarity
Proven track record tracking delivery commitments to closure across multiple workstreams and organizations
Experience supporting a client's organizational restructuring or operating model implementation
Strong grounding in program and change management methodologies (Waterfall, Agile, Hybrid)
Excellent executive reporting skills, able to distill a complex engagement into a clear narrative
Change Management certification (Prosci, ADKAR, or equivalent) preferred; PgMP, PMP, or PRINCE2 also preferred; Bachelor's required, Master's preferred
Occasional international travel to client site is expected.
If you like owning the full picture of a complex engagement, and you're comfortable being the person both sides turn to for a straight answer, we'd like to hear from you.
Skills Required
- 8+ years of experience in program management, engagement management, or business change delivery
- Experience in an outsourced or managed-services environment
- Track record of tracking and closing delivery commitments across multiple workstreams and organizations
- Experience supporting organizational restructuring, operating model implementation, or business change programs
- Knowledge of Waterfall, Agile, and Hybrid program and change management methodologies
- Strong executive reporting skills
- Ability to work credibly with delivery teams and senior client stakeholders
- PgMP, PMP, PRINCE2, or Change Management certification
- Bachelor's degree
- Master's degree in Business or a related field
What We Do
Infopro Learning is an award-winning workforce transformation consultancy that unlocks the potential of people to power business performance. As a global leader in talent development and managed learning services, Infopro Learning offers solutions that support the entire lifecycle of learning, from strategy to talent sourcing. Our approach is anchored in innovation, agility, and a distinctive performance driven design that provides a clear, measurable roadmap for achieving organizational objectives and delivering quantifiable outcomes.
