Program Manager CISO Operations

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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
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Job Summary
The Program Manager, Cyber Security Operations will act as a strategic partner and advisor to the CISO, ensuring smooth operations, effective communication, and efficient decision-making within the Office of the CISO (OCISO). This is a key leadership role requiring exceptional organizational, analytical, and interpersonal skills, as well as a deep understanding of technology and business processes.
Responsibilities

• Act as a strategic advisor to the CISO and members of their leadership team.
• Collaborate and work closely with the Chief of Staff to the EVP, CTIO ensuring alignment on strategic initiatives and cross-functional priorities.
• Establish, manage and lead program plans focused on maturing cross-team operations in support of team objectives.
• Represent the CISO in meetings and by email with internal and external stakeholders with a focus on operational maturity and program execution.
• Create and distribute executive level communications, presentations, reports, and other correspondence on behalf of the CISO based on their strategic and tactical priorities.
• Support the CISO in meetings by capturing, assigning, leading and/or tracking the completion of corresponding action items.
• Provide regular updates to senior leadership on the status of security initiatives and the overall security posture of the organization1.
• Foster a culture of security awareness and ensure that all employees are trained on security policies and procedures
• Act as the liaison between CISO and other executives and stakeholders to ensure consistent communication and ensuring involvement or decision-making at the appropriate time.
• Support and partner with the CISO and the OCISO leadership team on strategic planning, policy development, and decision-making.
• Work with each OCISO leader to facilitate timely and effective completion of projects and initiatives of the Office of the CISO. Monitor progress, identify and work with each leaders on addressing potential risks and issues, and ensure alignment with relevant deadlines.
• Partner with OCISO leaders on researching and implementing alternate tactics and strategies when Office of the CISO priorities are at risk or team-specific or cross-team operations are proving to be inefficient.
• Create and maintain processes to enable effective project and operational visibility across all OCISO teams.
• Establish, maintain, and report on team-specific KPIs spanning security and compliance operations and projects. Present regular updates and reports to OCISO leadership and the CISO.
• Support each Office of the CISO leader in managing and addressing cross-team challenges.
• Support OCISO leaders with project coordination and business administration including but not limited to managing budgets and expense alignments with Finance.
• Identify and lead the remediation of alignment issues internal to the team or the larger organization in cases where they are or have the likely potential to seriously disrupt planned objectives.
• Provide leadership, guidance, and mentorship to OCISO staff, fostering a collaborative and high-performing team culture. Partner with HR to facilitate talent management across the OCISO organization. Collaborate on recruitment, onboarding, talent development, performance management, and succession planning initiatives.
• Support the CTO in fostering a positive and inclusive work environment that attracts, retains, and develops top talent.

Qualifications
Education / Experience Requirements:

• Bachelor's degree in technology, management information systems, business administration, or a similar field (Masters preferred).
• 8-10 years of Information Technology management and/or program management experience.
• Experience managing programs with Cloud Technologies required.
• Management experience with Risk Management i.e. ERM/ Cyber
• 4-5 years of experience in developing short and long range strategic plans, forecasting, and budgeting.
• Track record of organizing and directing multiple teams, departments and projects.

Qualifications / Skills:

• Executive-level written and verbal communication skills
• Highly effective time management and organization skills
• Critical thinking problem-solver
• Strong relationship builder
• Detail-oriented
• Patient, positive and flexible

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $102,816.00 - $168,912.00 /year. The rate/Range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Plano
Nearest Secondary Market: Dallas