Program Manager (AR)

KeyTronic is a team-based, supportive environment where everyone is able to feel encouraged and supported. We provide opportunities for growth through certifications, on-the-job training, and career advancement. Our team and employees are proud of our product diversity and team environment. We are an international company where you will do something different every day in our fast-paced work environment, but we are always finding ways to create something new and be innovative.

We encourage you to apply for this position if you enjoy being challenged, working in a dynamic work setting, and being a part of a team that creates products that drive our world, while providing an innovative workplace with deep camaraderie, compelling product diversity, and resources to build your career.

KeyTronic provides competitive salaries and benefits including: Medical, Dental, Vision, Life Insurance, Short and Long Term Disability, Vacation, Holidays, Tuition Reimbursement, and 401K. We also have a company provided wellness program because we care about the wellbeing of our employees inside and outside of the workplace. We organize volunteer opportunities, company activities, and all-employee meetings to show we value our employees and the community around us!

ESSENTIAL FUNCTIONS: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Other duties may be assigned.

JOB SUMMARY: Build and maintain customer relations. Expand revenue base by generating orders and revenue forecasts. Manage multiple customer accounts. Coordinate cross-functional resources; customer engineer, quality engineer, test engineer, planner and buyer. Resolve technical and logistic issues with the customer and factory. Provide cost quotations for customer requests. Manage inventory levels excess and obsolete.

ESSENTIAL FUNCTIONS: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Manages multiple quotes and the Request for Quote (RFQ) process with a fundamental understanding of the customer’s business needs and our sales process.  Utilizes a conceptual understanding of incremental margin, fixed/variable cost, absorption, and departmental rate determination.
• Manages, communicates and makes recommendations to improve the New Product Introduction (NPI) and Customer Produced Product Transfer (CPPT) process on assigned programs.  Assesses risk, develops solutions, implements change and communicates responsibilities across organization.
• Understands roles of functional departments, targets potential areas of concern and communicates issues to upper management.
• Administers assigned contracts, communicates customer concerns, and recommends solutions.
• Assesses and adapts the company’s business model to align with the customer’s business model.
• Forms and manages cross-functional launch teams and drives regular team meetings to review progress.  Generates and tracks cross-functional action item list and NPI checklist item archive.
• Maintains cash flow, program timeline, resource and milestone charts.
• Generates, maintains and publishes weekly reports on cost, quality and delivery.

Communicates complex business and technical matters to all levels of the organization in report and action form.

OTHER FUNCTIONS: 

• Attends meetings as needed to support organization activity.
• Performs other duties, as assigned, to achieve corporate and departmental objectives.
• May be asked to assist in other duties to ensure production needs are met in a timely manner. 

SUPERVISION GIVEN/RECEIVED: This position is supervised by the Business Unit Manager and may receive direction from SR. Program Manager. Position has no direct supervisory responsibilities, but may be required to mentor associate level Program Managers or Program Administrators.

MINIMUM QUALIFICATIONS: 

• Associate’s Degree
• Must be proficient in Microsoft applications.
• Knowledge of cost accounting and proficiency in managing to timelines. 
• At least five years of experience in cross-functional project management (in two or more organizations); or equivalent combination of education and experience.
• Ability to read, analyze, and interpret common scientific and technical publications and reports.
• Ability to clearly communicate and document communications both verbally and in written form.
• Ability to effectively present information and respond to questions from small groups of managers, engineers, clients and customers.
• Applied engineering mathematics, statistics, and business and economic analysis.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. 
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to operate a computer and be proficient with Microsoft Word, Excel, and Project for managing reports. 
• Must possess a fundamental understanding of the business practice from the sales process through production.

PREFERRED QUALIFICATIONS:

• Bachelor's or Master’s degree in engineering, business, or another related field.
• Knowledge in materials procurement

PHYSICAL DEMANDS: While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.  The employee is occasionally required to walk; sit; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 35 pounds.  Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

 WORK ENVIRONMENT: While performing the duties of this job, the employee frequently works near moving mechanical parts and is exposed to fumes or airborne particles.  The noise level in the work environment is usually moderate.