This individual will work closely with operational leadership, sales, public relations, product, and marketing to support AI readiness, user adoption strategies, communication plans, governance coordination, and organizational change management activities. The ideal candidate is highly organized, collaborative, and passionate about helping employees embrace new technologies and operational innovation.What You'll BringEmployee AI Adoption & Enablement
- Lead initiatives that drive employee awareness, adoption, and effective utilization of AI-enabled tools and workflows across the Lender Division.
- Act as the primary point of contact for the Lender Division AI Center of Excellence stakeholders to discuss program roadmap, status, risks, and goals.
- Coordinate AI enablement programs, employee engagement efforts, onboarding activities, communications, and operational readiness initiatives.
- Partner with operational and business leaders to identify opportunities for AI adoption that improve productivity, efficiency, and employee experience.
- Support development and distribution of AI training materials, internal documentation, FAQs, training, user guides, and best practices.
- Gather employee feedback, adoption insights, operational challenges, and enhancement opportunities to support continuous improvement.
- Help establish and reinforce responsible AI usage standards, governance practices, and operational guidelines.
- Promote a culture of innovation, continuous learning, and AI-enabled operational excellence.
- Coordinate operational AI initiatives, employee enablement activities, and strategic business programs across multiple teams.
- Track timelines, deliverables, risks, dependencies, action items, and adoption milestones.
- Facilitate meetings, stakeholder communications, project updates, and follow-up activities.
- Maintain project documentation, implementation plans, governance workflows, and operational readiness materials.
- Support organizational change management activities associated with AI implementation and operational transformation efforts.
- Assist with implementation and coordination of AI-enabled operational tools, workflow automation initiatives, and custom GPT-related solutions.
- Document business needs, operational use cases, workflows, and process improvement opportunities.
- Coordinate user testing, pilot programs, feedback sessions, and adoption monitoring activities.
- Help evaluate operational effectiveness and employee adoption metrics related to AI initiatives.
- Maintain familiarity with generative AI concepts, AI governance standards, workflow automation, and emerging AI capabilities.
- Collaborate with operations, sales, public relations, compliance, marketing, HR, and leadership teams to support AI adoption initiatives.
- Coordinate governance activities, approvals, communications, and documentation related to AI programs and operational initiatives.
- Support legal and compliance coordination associated with AI-enabled tools, communications, and operational processes.
- Ensure project documentation, communications, and operational materials remain organized and up to date.
- Identify opportunities to improve AI adoption processes, employee engagement strategies, and operational workflows.
- Support development of scalable AI enablement frameworks and operational best practices.
- Monitor industry trends, employee adoption strategies, and emerging AI technologies relevant to lending operations and business productivity.
- Foster collaboration and alignment across teams to support successful AI transformation initiatives.
What You'll Bring
Required Qualifications- Bachelor’s degree in Business, Operations, Communications, Marketing, Organizational Development, Project Management, or related field.
- 3–6+ years of experience in program management, employee enablement, operational coordination, change management, training coordination, or related roles.
- Experience coordinating cross-functional initiatives involving multiple business stakeholders.
- Strong communication, organizational, facilitation, and stakeholder management skills.
- Experience supporting organizational change initiatives, training efforts, or employee engagement programs.
- Ability to manage multiple priorities and adapt in a fast-paced environment.
- Strong attention to detail, follow-through, and operational coordination skills.
- Familiarity with generative AI concepts, custom GPTs, workflow automation, or AI-enabled business tools.
- Experience supporting employee technology adoption, AI enablement, operational transformation, or business process improvement initiatives.
- Mortgage, lending, financial services, or regulated industry experience preferred.
- Experience coordinating governance, compliance, or operational approval processes.
- Prosci, PMP, Agile, Lean, or related project/change management certifications are a plus.
- Employee AI Adoption & Enablement
- Change Management
- Program Coordination
- Cross-Functional Collaboration
- Communication & Stakeholder Engagement
- Organizational Effectiveness
- AI & Automation Awareness
- Operational Excellence
- Process Improvement
- Problem Solving & Adaptability
- Increased employee adoption and effective utilization of AI-enabled tools and workflows.
- Successful execution of AI enablement programs and operational readiness initiatives.
- Positive employee engagement and adoption feedback related to AI transformation efforts.
- Strong cross-functional collaboration and stakeholder alignment.
- Improved operational efficiency and productivity through AI-supported workflows.
- Effective coordination of governance, communication, and organizational change management activities.
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.Skills Required
- Bachelor's degree in Business, Operations, Communications, Marketing, Organizational Development, or related field
- 3-6+ years of experience in program management, employee enablement, or related roles
- Experience coordinating cross-functional initiatives
- Strong communication, organizational, and facilitation skills
- Experience supporting organizational change initiatives
- Ability to manage multiple priorities in a fast-paced environment
First American Title Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.
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Healthcare Strength — Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
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Retirement Support — A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
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Equity Value & Accessibility — An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.
First American Title Insights
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
