Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
The Program Management Senior Specialist plays a critical role in executing outbound marketing programs that drive revenue and lead generation. Key responsibilities include: end-to-end development and deployment of email marketing programs, creation of lead-focused email offers, A/B testing, landing page development, program reporting, marketing calendar management and project management. This position supports Google corporate, industry and service marketers as clients.
You will also serve as a strategic partner between marketers and the marketing operations team ensuring flawless campaign execution in delivering quality marketing programs within SLAs. The successful candidate will not only be well-versed in email marketing best practices, but also can manage multiple projects simultaneously and with a client-service mindset.
The base salary range for this full-time position is $103,000 - $131,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.
Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process.
Position Responsibilities:
Project manage email marketing programs using a host of MarTech marketing and management tools
Interface with multiple marketing leads and the marketing operations team to turn marketing and campaign plans into actionable email marketing programs
Collaborate with other digital team members (e.g. language translations) to coordinate execution of marketing programs, including escalations (issue analysis and resolution)
Provide oversight to the dedicated marketing operations team to build and deliver quality marketing programs globally
Develop and deliver marketing automation metrics, interpret data and produce reports against KPIs and SLAs
Responsible for ongoing training of MarTech Tool skills
Enhance and communicate email marketing best practices
Support in marketing automation processes and tool improvement projects
Minimum Qualifications:
Minimum 5+ years project management experience, including 2+ years with marketing automation tools (Marketo, Eloqua, etc.)
Strong project/program coordination, critical thinking for email marketing enhancement and analytical skills for data-driven program efficacy
Detail-oriented, process-focused with excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment
Strong communication (writing, proofreading, interpersonal) and problem-solving abilities
Self-starter, quick learner and collaborative team player comfortable working across multiple time zones
Benefits
We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.
Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.
To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.
Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected].
Skills Required
- 5+ years project management experience
- 2+ years with marketing automation tools (Marketo, Eloqua, etc.)
- Experience with email marketing best practices, A/B testing, landing page development, campaign execution and reporting
- Strong project/program coordination, critical thinking, and analytical skills for data-driven program efficacy
- Detail-oriented, process-focused with excellent organizational skills and ability to manage multiple tasks in a fast-paced environment
- Strong written, proofreading, interpersonal communication and problem-solving abilities
- Self-starter, quick learner and collaborative team player comfortable working across multiple time zones
What We Do
At Google Operations Center, we provide caring and knowledgeable support for Google users and customers. From troubleshooting product issues to providing around-the-clock advertiser assistance, you can be part of the teams that help Google users and customers solve problems and accomplish their goals.
