The Role
Lead and deliver complex cross-functional programs for Paytm Gold from initiation to launch. Coordinate stakeholders (product, engineering, call center, marketing, insurance), manage UAT and production launches, define KPIs and dashboards, report status, prioritize roadmap items, and drive process changes, training, and revenue ownership as an individual contributor.
Summary Generated by Built In
About Paytm Group:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the role:
We are looking for an experienced program manager in our Gold team. The ideal candidate would have a good blend of business and technical acumen and would be able to deliver in a high paced environment.
Responsibilities:
● Plan and Drive complex programs simultaneously from initiation through launch
● Collaborate with multiple cross functional teams to drive program launch, ensuring ownership of the revenue including call center, insurance partners, marketing, tech and product teams,
● Proactively identify and resolve product issues by effectively working with Product Managers, Business Owners and Engineering Teams
● Individual contributor role in a matrix structure
● Report and communicate progress and status of projects to relevant stakeholders
● Build program review cadence and bring discipline to track success objectively
● Assist in production launches, coordinate UAT, implementation of process change and trainings as needed
● Help in monthly and quarterly roadmap planning by reaching out to dependant business and prioritizing their asks
● Identify the right KPIs for multiple teams, build dashboards to rack these KPIs and highlight in the right meetings
Basic Qualifications :
● 3 - 5 years of experience in managing projects across cross functional teams
● Experience working directly with business stakeholders.
● Experience in strategy consulting, ceo office, chief of staff, EIR roles
● Bachelor's degree in Engineering, business or related technical field
● Strong oral and written communication skills are crucial
● Prior work experience in insurance or fintech preferred
● Structured thought process to help think clearly, analyze quantitatively, problem-solve and prioritize tasks
● Ability to comfortably and confidently present to all levels within the enterprise and to work with both technical and non-technical individuals
● Results oriented person with a strong delivery focus who can work independently and collaboratively with teams
Why join us?
A collaborative output driven program that brings cohesiveness across businesses through technology
Improve the average revenue per use by increasing the cross-sell opportunities
A solid 360 feedback from your peer teams on your support of their goals
Respect, that is earned, not demanded from your peers and manager
Compensation:
If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 17 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it.
Skills Required
- 3-5 years experience managing projects across cross-functional teams
- Experience working directly with business stakeholders
- Experience in strategy consulting, CEO office, Chief of Staff, or EIR roles
- Bachelor's degree in Engineering, Business, or related technical field
- Strong oral and written communication skills
- Prior work experience in insurance or fintech
- Structured thought process with quantitative analysis and problem-solving skills
- Ability to present confidently to all levels and work with technical and non-technical individuals
- Results-oriented with strong delivery focus; can work independently and collaboratively
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The Company
What We Do
Paytm started the Digital Revolution in India. And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets. With innovations to Financial services & products in pipeline, this is but one of the milestones achieved towards our mission – to bring 500 million unserved and underserved Indians to the mainstream economy.
