About this opportunity:
The Improvement & Performance Manager-Packet Core for Service Line Operate Service Improvement is a key position reporting to the Manager-Service Improvement. Its responsible for identifying, drive, support and facilitate efficient & effective transformations/changes-from business needs to business results, delivering improved customer, operational and/or financial performance impact or required culture changes.
What you will do:
- Drive improvement projects in MS contracts/delivery organization with defined tangible business targets aiming at cost reduction, improved customer experience, network performance.
- Accountable for WO/ticket/alarm reduction initiatives per contract
- Perform Alarm, TT, WO correlations to resolve the chronic issues in the network. Validate and analyze the network performance reports & prepare action plan for network improvement.
- Participate in technical discussions in view to improve overall network performance and make recommendations wherever possible from the problem management perspective.
- Propose and ensure best practices are followed within all related functions
- Perform KPI Trend monitoring and post-deviation analysis.
- Identify, prescribe, and drive the implementation of pro-active prevention methods in problem handling.
- Drive maintains and track actions undertaken to drive improvements following governance methods.
- Identify SPOF and drive mitigation plans to minimize impact.
- Maintain RISK register for the identified risks and drive them to minimize impact or mitigation.
- Collaborate with Data Analytics teams to build models to drive prescriptive insights.
- Propose predictive analytic model based on alarms/outages, QoS based on Capacity & Utilization trends.
- To continuously engage the operations team and other teams to provide timely closure for actions.
- To prioritize problems based on the risk, impact and severity
- Contribute to develop and maintain good record of problem, root cause and solution details in the form of knowledge base that can be used as a reference for reduction of repetitive incidents due to same problem.
The skills you bring:
- Must have knowledge of 4G/5G network architecture, call flow and interfaces, ability to analyse call flow traces and resolution of customer complaints.
- Should have knowledge of data analytic tools like Power BI,TABLEAU, MS Excel etc.
- Should have ability to drive the projects/assignment independently as per customer requirement.
- Must have analytical skills to identify improvement area in customer network and suggest required solution for the same in proactive manner.
- Must have presentation skill and Service Related KPI's and User perception understanding.
- Understanding of Machine Learning, Artificial Intelligence and Automation.
- Ability to perform new Project ORQ (operation request) assessment & KPI analysis after new change implementation in network.
- EBP (Ericsson Business Process and Finance Processes).
All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 786280
Skills Required
- Knowledge of 4G/5G network architecture, call flow and interfaces and ability to analyze call flow traces
- Experience with data analytic tools: Power BI, Tableau, Microsoft Excel
- Ability to drive projects and assignments independently per customer requirements
- Strong analytical skills to identify network improvement areas and propose proactive solutions
- Presentation skills and understanding of service-related KPIs and user perception metrics
- Understanding of Machine Learning, Artificial Intelligence and Automation
- Ability to perform Project ORQ (operation request) assessment and KPI analysis after network changes
- Familiarity with Ericsson Business Process and Finance Processes (EBP)
- Experience in problem management: alarm/ticket/WO reduction, RCA, risk register and SPOF mitigation
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health options are positioned as core benefits with multiple plan choices in key markets. Official materials explicitly emphasize healthcare breadth as part of “Life at Ericsson.”
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Retirement Support — 401(k) with employer matching in the U.S., pensions in some regions, and broad access to an ESPP indicate strong long‑term financial support. Company filings and AGM materials describe share programs and post‑employment benefits as ongoing pillars of the package.
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Leave & Time Off Breadth — Paid time off, sick leave, holidays, and paid volunteer time are highlighted alongside generous parental leave in various locations. Time‑off entitlements are presented as a strong component of the total rewards offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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