Program Management Manager

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

The “Program Management Manager” will be based in Bukit Minyak, Penang. In this role, you will be In-charge of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers.

Responsibilities:

• Organize, plan and direct program schedules and budgets.

• In charge of tracking relevant metrics and drive action items based on results.

• Provide help, knowledge and expertise with contract negotiations as required.

• Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.

• Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.

• Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.

• Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.

• Be the key channel of communication for customers and act as escalation in the event of customer issues.

• In charge of customer´s satisfaction reviews and corrective actions.

• Maintain current and develop additional business with customers.

• Monitor and track that project and program deliverables are met.

• Be accountable for maintaining excellent customer relations with both new and existing customers.

• Holds up production sites for projects, costs and other customer related matters through business and expertise.

Qualifications:

• Typically requires a Bachelor's degree in engineering or related field or equivalent experience.

• Typically requires a minimum of 5 years to 10 years of experience in program administration/ management or related area. 

• Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.

• Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.

• Accountability for the program wellness.

• Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.

• Demonstrates detailed expertise in very complex functional/ technical area or broad breadth of knowledge in multiple areas.

• Understands the strategic impact of the function across sites.

• Demonstrates mastery of functional knowledge in relation to other functions and a complete understanding of the function and those of related businesses relationship skills.

What you’ll receive for the great work you provide:

• Life Insurance

• Medical Benefits

• Allowances and Bonuses

• Paid Time-Off

KJ19

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).