Description
The Renfrew Center offers an unmatched opportunity, in the field of eating disorders, for a Program Information Specialist to work in an environment that changes lives. The Renfrew Center provides opportunities for individuals of all backgrounds, that have the desire and passion to foster a positive outcome and impact on our patients’ lives.
The Renfrew Center’s research-based treatment model, for eating disorders, is focused on treating the whole person and helping them lead a rich and fulfilling life.
Our commitment to you – We are committed to providing every employee the opportunity for personal and professional development through:
- 401(k) with company match
- Healthcare benefits
- Vacation and sick days
- Employee referral program
- Employee discounts to various stores, amusement parks, events, etc.
- Continuing education (CE) programs and training
- Advancement opportunities within the organization
Position Responsibilities:
- Provide information about all of The Renfrew Center’s programming to patients, families, and professional
- Actively engage consumers in a highly responsive manner while utilizing sales ability to assist patients, families, and professionals to move forward with Renfrew services
- Compile information regarding patient’s demographics, basic symptom and treatment history, and insurance benefit information to enter into electronic database accurately and timely
- Maintain follow-up contact including outreach calls or emails to patients, families, and professionals to asset patients in entering treatment at The Renfrew Center
- Meets established departmental metrics such as % of calls to intakes, % of intakes to assessments, etc
- Provides tours of The Renfrew Center and provide an explanation of the assessment /insurance/referral process
- Demonstrates professionalism and understanding of the functional/developmental age of the individual served
Requirements
Education, Competencies and Credentials:
- BA/BS in Human Services, Social Work, Psychology or related field
- sales experience preferably in a behavioral health facility
- Demonstrated telephone sales presence required
- Excellent verbal and written communication skills
- Outstanding organizational and time management skills
- Proficiency with Microsoft Office Products
- Ability to work well in a team setting
Hours: 40 hours per week Monday through Friday, some evening required
The Renfrew Center provides cisgender adolescent girls and adult women, transgender, and non-binary individuals with the tools they need to succeed — in recovery and in life. Offering a warm, nurturing environment, Renfrew’s treatment philosophy emphasizes the importance of a collaborative therapeutic relationship, a feminist-relational approach, and the belief that every person needs to actively participate in their own recovery.
Skills Required
- BA/BS in Human Services, Social Work, Psychology or related field
- Sales experience (preferably in a behavioral health facility)
- Demonstrated telephone sales presence
- Excellent verbal and written communication skills
- Outstanding organizational and time management skills
- Proficiency with Microsoft Office Products
- Ability to work well in a team setting
What We Do
The Renfrew Center is a pioneer in eating disorder treatment, founded in 1985 as the nation's first residential facility. It specializes in empowering individuals, including adolescent girls, women, transgender, and non-binary individuals, to recover from anorexia nervosa, bulimia nervosa, binge eating disorder, and ARFID.
