The Role
Coordinates and monitors Living Goods’ county-level technical assistance model in Kenya. The role develops workplans, strengthens health-team capacity, leads data reviews and quality audits, manages stakeholder relationships with county health authorities, supports budgeting and logistics, and ensures compliance, risk mitigation, and sustainable institutionalization of community health practices.
Summary Generated by Built In
Role Title: Program Excellence Officer
Type: Full Time
Department: Program Delivery
Reports To: Senior Program Manager
Location: Kenya
About Living Goods:
Living Goods endeavours to improve access to essential healthcare services in underserved regions, particularly in sub-Saharan Africa. We believe community health is critical to deliver Universal Health Coverage and that community health workers (CHWs) are essential, because they bring health services to people’s doorsteps. But to truly make an impact, CHWs need to be digitally empowered, equipped with treatments, effectively supervised, and compensated.
We also help governments transform their community health systems and workforces. We have transformed ability of community health workers to have a lifesaving impact across Africa. These community health workers educate, assess, treat, and refer for common illnesses like pneumonia, diarrhea, and malaria that affect children under 5, they help ensure children get immunized on time, and they support women through their pregnancies and with family planning. They also provide primary healthcare to millions of people at a fraction of the cost of doctors and nurses.
At Living Goods, you will have the chance to apply your ideas and creativity at work every day!
Purpose of the Role:
The Program Excellence Officer (PEO) plays a central role in coordinating, implementing, and monitoring Living Goods’ Technical Assistance (TA) model within an assigned county. The PEO ensures the delivery of high-quality, data-driven, and government-aligned technical support to strengthen community health systems. The position works closely with the County Health Management Team (CHMT) and other partners to institutionalize TA interventions, promote performance management, and build sustainable capacity for effective service delivery.
1. Program Coordination & Implementation (30%)
Type: Full Time
Department: Program Delivery
Reports To: Senior Program Manager
Location: Kenya
About Living Goods:
Living Goods endeavours to improve access to essential healthcare services in underserved regions, particularly in sub-Saharan Africa. We believe community health is critical to deliver Universal Health Coverage and that community health workers (CHWs) are essential, because they bring health services to people’s doorsteps. But to truly make an impact, CHWs need to be digitally empowered, equipped with treatments, effectively supervised, and compensated.
We also help governments transform their community health systems and workforces. We have transformed ability of community health workers to have a lifesaving impact across Africa. These community health workers educate, assess, treat, and refer for common illnesses like pneumonia, diarrhea, and malaria that affect children under 5, they help ensure children get immunized on time, and they support women through their pregnancies and with family planning. They also provide primary healthcare to millions of people at a fraction of the cost of doctors and nurses.
At Living Goods, you will have the chance to apply your ideas and creativity at work every day!
Purpose of the Role:
The Program Excellence Officer (PEO) plays a central role in coordinating, implementing, and monitoring Living Goods’ Technical Assistance (TA) model within an assigned county. The PEO ensures the delivery of high-quality, data-driven, and government-aligned technical support to strengthen community health systems. The position works closely with the County Health Management Team (CHMT) and other partners to institutionalize TA interventions, promote performance management, and build sustainable capacity for effective service delivery.
- High performance (Achievement of KPIs)
- Quality standards
- Institutionalization of PM best practices- rigorous target setting, accountable supervision, effective cascade training through PCNs, effective data use by the County (at all levels) for decision making, County Digital capacity
- Documentation and Knowledge management
- County commitment and ownership (Champions)
1. Program Coordination & Implementation (30%)
- Coordinate day-to-day implementation of Living Goods’ TA model activities in the assigned county, ensuring alignment with County and MOH priorities.
- Lead development, execution, and tracking of county-level TA workplans, ensuring timely delivery of trainings, supervision activities, review meetings, and other planned interventions.
- Monitor progress of county-level Improvement Operational Plans (IOPs), identify bottlenecks, and escalate issues requiring higher-level support.
- Facilitate cross-functional coordination with digital health, MEAL, technical, and finance teams to ensure cohesive delivery of TA activities.
- Influence adoption and institutionalization of supervision frameworks and support implementation of innovative solutions that strengthen county health systems.
- Strengthen CHMT and SCHMT capacity in supervision, data use, planning, budgeting, and performance management practices.
- Provide hands-on mentorship to county and sub-county teams, promoting evidence-based decision-making and continuous learning.
- Coordinate county and sub-county review forums, ensuring integration of data insights, digital tools, and adaptive management.
- Collaborate with Digital Health teams to enhance effective use of eCHIS and other systems for monitoring and reporting.
- Document and disseminate lessons learned, innovations, and success stories to inform ongoing program improvement.
- Serve as the focal liaison between Living Goods and the County Department of Health, maintaining strong communication and collaborative relationships.
- Represent Living Goods in county-level TWGs, planning meetings, and coordination platforms, ensuring alignment within the broader county health ecosystem.
- Support advocacy efforts with county leadership (CEC Health, Directors, CHMTs) to advance domestic financing, policy adoption, and institutionalization of community health priorities.
- Ensure visibility, credibility, and integration of Living Goods’ TA inputs within county-led structures and processes.
- Ensure timely, accurate collection, validation, and reporting of performance data in collaboration with MEAL and data teams.
- Lead monthly data review meetings, learning sessions, and performance discussions at county and sub-county levels.
- Facilitate data quality audits (DQAs), track implementation of recommendations, and ensure findings inform IOP updates.
- Promote effective use of dashboards (eCHIS, DHIS2, AfyaBI) to drive evidence-based decision-making and continuous performance improvement.
- Support operational, financial, and administrative planning for county-level TA implementation in partnership with Finance and Operations teams.
- Ensure prudent use of resources and full compliance with Living Goods’ financial, operational, and procurement policies.
- Monitor partner and vendor engagements to ensure timely, quality delivery and accountability.
- Coordinate logistics for trainings, supervision visits, review meetings, and other field activities.
- Identify and report emerging operational, political, security, or implementation risks, and propose proactive mitigation measures.
- Ensure adherence to safeguarding, PSEAH, anti-fraud, and data protection standards in all county operations.
- Anticipate risks associated with political transitions (including the 2027 elections) and support counties to maintain program continuity.
- Strengthen county ownership and reduce dependency by embedding TA practices, tools, and systems into county structures for long-term sustainability.
- Bachelor’s degree in relevant field
- A minimum of 7 years relevant experience, with supervisory skills
- Strong coordination and project management skills.
- Analytical and data interpretation abilities.
- Relationship-building and partnership management.
- Problem-solving and adaptive learning.
- Integrity, accountability, and results orientation.
- Strong written and oral communication skills.
Living Goods is an equal opportunity employer and will consider every qualified applicant for employment. Living Goods does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation or disability.
Our current job openings are displayed on our website, where you can search for open positions and apply directly. Living Goods does not offer any positions without an interview and never asks candidates for money. If you are asked for money, we strongly recommend that you do not respond and do not send money or personal information. If offered a role at Living Goods, we’ll request consent to complete a background check, which is part of our hiring process.
Our current job openings are displayed on our website, where you can search for open positions and apply directly. Living Goods does not offer any positions without an interview and never asks candidates for money. If you are asked for money, we strongly recommend that you do not respond and do not send money or personal information. If offered a role at Living Goods, we’ll request consent to complete a background check, which is part of our hiring process.
Skills Required
- Bachelor’s degree in a relevant field
- At least 7 years of relevant experience
- Supervisory skills
- Strong coordination and project management skills
- Analytical and data interpretation abilities
- Relationship-building and partnership management skills
- Problem-solving and adaptive learning skills
- Integrity, accountability, and results orientation
- Strong written and oral communication skills
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The Company
What We Do
Living Goods is a non-profit organization that empowers community health workers with digital tools to deliver lifesaving primary healthcare door-to-door. By partnering with governments and leveraging smart mobile technology, they provide essential medicines and training to underserved families, specifically focusing on reducing child mortality and improving health outcomes across Africa through an innovative retail-inspired distribution model.
