Program Director

Job Description:

CBE Companies, a global provider of contact center services, has an immediate need for a Program Director and we would LOVE to connect with you about this exciting career opportunity! As a result of exceptional performance and growth in our industry, we are looking for the “Best-of-the-Best” to join our winning team and support both recent and future growth! Why would CBE be a good fit for you?

With over 1200 employees currently, CBE has been providing quality jobs throughout the US for 90 years—and we’re still going strong because we offer employees:

• Excellent benefits package; medical, dental, and vision coverages, 401K retirement plan with company match, tuition reimbursement, paid time off, amongst many other perks!

• Ongoing training & support!

• Career culture with many opportunities for advancement!

Come work for Training magazine Top 100 award winner! Also recently recognized for the second year in a row as a Top Workplace in the USA, CBE is committed to “doing the right thing”; we invest in you from the date of hire and throughout your career, allowing CBE to develop a successful workforce ready to solve problems for our clients. We pride ourselves on a diverse and inclusive corporate culture with a strong track record of success—and we’re looking for people who value opportunity, challenge, innovation, results, and FUN!

Invest in your future with a company that will invest in YOU!

The Program Director drives the enterprise-wide implementation of the Debt Manager platform and ensures its sustained performance, optimization, and alignment with business objectives. This high-impact role will drive the strategic planning, execution, and cross-functional coordination of the implementation effort, ensuring that the solution is delivered on time, within scope, and aligned with the company’s compliance and operational objectives.

Job Details:

• Remote opportunity!

• Define and lead the overall program strategy and implementation roadmap for the Debt Manager system to the established vision.

• Serve as the primary point of contact for internal stakeholders, third-party vendors, and project sponsors.

• Translate business needs into actionable workstreams and project phases.

• Collaborate with Operations, IT, Compliance, Legal, and Finance teams to gather requirements and ensure alignment.

• Maintain clear, ongoing communication with executive sponsors and department leaders.

• Provide program updates, executive dashboards, and risk assessments to leadership.

• Oversee all aspects of project planning, resource management, budgeting, and timeline management.

• Lead cross-functional teams, including internal SMEs, vendors, and implementation partners.

• Ensure successful data migration, system configuration, testing, training, and go-live support.

• Identify and mitigate risks, issues, and dependencies throughout the project lifecycle.

• Ensure the solution meets all regulatory, security, and compliance requirements.

• Partner with compliance and legal teams to document and validate workflows.

• Establish change management, user training, and adoption strategies.

• Drive continuous improvement, issue resolution, and optimization of the Debt Manager system.

• Support the transition to long-term ownership by the business and IT support teams.

• Measure success through KPIs related to system performance, adoption, and business impact.

• The Company reserves the right to change or assign other duties to this position as appropriate.

• Must be able to perform the essential job duties of the position.  Reasonable accommodations will be provided to qualified individuals with disabilities.

Job Requirements:

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field (MBA or PMP preferred)

• 7+ years of experience in project/program management, including 3+ years leading enterprise software implementations.

• Prior experience with debt collection platforms (e.g., Debt Manager, FICO, CUBS, or similar systems).

• Must be able to obtain government clearance after hire. US Citizenship is required by the US government in order to obtain government clearance. 

• Strong understanding of compliance, data privacy, and security in the collections industry.

• Proven ability to lead cross-functional programs with multiple stakeholders and external vendors.

• Excellent leadership, communication, and problem-solving skills.

• Proven capability to influence cross-functional teams

• Proven expertise and experience to drive product implementation to completion

The starting pay range for this position is $125,000 - $165,000/year. An individual's actual compensation will depend on the individual's qualifications and experience.

CBE Companies is an Equal Opportunity/Affirmative Action Employer. CBE Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender (including gender identity and transgender status), genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state, and local laws. 

Background check and drug testing required.

#CF2

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.