JOB DESCRIPTION
JOB TITLE: PROGRAM DIRECTOR
FLSA: EXEMPT
DIVISION : SERVICES
REPORTS TO: ASSISTANT VICE PRESIDENT, SERVICES
LOCATION: QUEENS, NY
SALARY: $90,000.00 -$110,000.00/annual
SUMMARY
The Program Director is responsible for the overall administration of a 200 bed men’s homeless shelter. Provides leadership for the day to day operation of the facility, as well as program accountability to ensure service goals are met or exceeded. Works closely with the AVP to ensure that relationships are developed with the local elected officials.
DUTIES/RESONSIBILITIES:
- Oversees all program operations to ensure success of the program in meeting client needs.
- Ensures compliance with DHS outcomes regarding placements, long term stayers, placement retention, facility standards, as well as Westhab’s performance and quality assurance measurements.
- Oversees process, census, vocational services, case management, facilities and housing placement services.
- Ensures operations follow regulatory requirements (State OTDA / DHS / Westhab).
- Provides leadership, direction and direct supervision to management staff, including Director of Social Services, Security Manager, and permanent housing placement staff ensuring support is in place to ensure the success of the shelter. Assigns driving schedule to the site driver.
- Hires and reviews performance of all management staff.
- Interfaces with the community, neighborhood associations and other local service providers.
- Experience in facilitating and leading a Community Advisory Board (CAB)
- Drives and monitors program results
- Completes program status reports
- Creates and monitor program corrective action plans when needed
- On Call 24 hours/7 days a week
- Other duties as assigned.
REQUIREMENTS:
Master’s Degree preferred, Bachelor Degree required in human services or related field. At least 4 years’ supervisory experience operating a DHS shelter is preferred. Strong administrative skills and an understanding of residential operations required; Experience in program management and knowledge of OTDA and DHS regulations required. Great communication skills are a must both verbal and in writing. Proficient in working in CARES
AGENCY PROFILE & EMPLOYEE EXPECTATIONS
Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard-working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)
OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):
The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.
Skills Required
- Bachelor's degree in human services or a related field
- Master's degree
- At least four years of supervisory experience operating a DHS shelter
- Strong administrative skills
- Understanding of residential operations
- Experience in program management
- Knowledge of OTDA and DHS regulations
- Strong verbal and written communication skills
- Proficiency working in CARES
What We Do
Westhab’s mission is: Building Communities. Changing Lives. We build communities by developing high-quality affordable housing, and we change lives by delivering a broad range of services designed to help people and communities thrive. The sum of our efforts is a comprehensive community development approach that transforms neighborhoods and delivers hope and opportunity to our neighbors who are most in need. Since our founding in 1981, Westhab has built 1,094 affordable housing units, moved 9,149 households from homelessness to affordable housing, placed 8,099 people into employment, and delivered services to over 10,000 homeless and at-risk youth. We invite you to join us and help us deepen our impact as we serve more people in more communities than ever before.
