The Role
The Program Director oversees participant services, manages care team members, ensures compliance with standards, drives program effectiveness, and enhances participant experience while advocating for their needs.
Summary Generated by Built In
Concordance’s reentry program is designed to dramatically reduce recidivism by helping individuals with justice involvement lead meaningful, abundant, and joyful lives. Our holistic, evidence-based model offers a wide range of services - therapy, case management, yoga, behavioral health and substance use recovery groups, spiritual care, life skills, medical care, education, and job readiness. Each participant is formally supported by our Care Team for a full year, ensuring stability and long-term success. Now operating in Missouri, South Carolina, and Virginia, Concordance leads the nation in compassionate, innovative reentry care.
POSITION OVERVIEW: Program Director
POSITION OVERVIEW: Program Director
The Program Director provides programmatic, clinical, and quality oversight for all participant-facing services within the Center. This role ensures that Concordance programming is delivered with fidelity to the Concordance Reentry Model, adheres to CARF and HIPAA standards, and creates a consistent, healing, participant-centered experience.
The Program Director directly manages Care Team Members and is responsible for team supervision, quality assurance, clinical oversight, documentation standards, and program effectiveness. This role partners closely with senior leadership to implement new programming, monitor outcomes, and drive continuous quality improvement.
The Program Director reports directly to the EVP, Head of Behavioral Health and Wellness, Community and Life Skills.
Key Responsibilities - your role will involve:
KEY RESPONSIBILITIES:
- Program and Clinical Leadership:
- Provide programmatic oversight for all center-based services and participant supports.
- Ensure programming aligns with the Concordance Model, clinical best practices, and trauma-informed principles.
- Support staff in managing complex participant needs, including escalation and case staffing.
- Maintain compliance with CARF, HIPAA, state regulations, and internal protocols.
- Lead implementation of new programming or interventions in collaboration with senior leadership.
- Supervision and Staff Development:
- Directly supervise Care Team Members, providing coaching, support, and accountability.
- Hold weekly team meetings to coordinate care, align practices, and share updates
- Conduct monthly 1:1 supervision sessions with direct reports.
- Deliver clinical supervision as appropriate based on licensure.
- Identify training needs and support professional development.
- Foster a culture of collaboration, empathy, high performance, and trauma-informed care.
- Quality Assurance and Outcome Management:
- Audit participant records and sessions to ensure accuracy, completeness, and fidelity.
- Oversee documentation standards, ensuring timely and compliant entries.
- Monitor caseloads, service delivery patterns, and team productivity.
- Track and report key program metrics, participant outcomes, and progress trends.
- Develop and implement quality improvement strategies based on data insights.
- Participant Experience:
- Ensure a consistent, healing, dignified experience for participants across all services.
- Support creative, policy-aligned problem solving to reduce barriers to engagement.
- Address participant escalations and collaborate with staff to resolve issues.
- Advocate for participant needs across multidisciplinary teams.
- Oversee participant outcomes, including primary indicators of program completion and employment.
- Leadership Collaboration and Mission Advancement:
- Partner with Concordance’s senior leadership to implement strategies, enhance programming, and improve team member experience.
- Participate in cross-functional initiatives to strengthen the organization’s overall effectiveness.
- Represent the Center in program-related meetings, trainings, and initiatives.
The right candidate will come with the following attributes, education, experience and meet the physical requirements.
PERSONAL ATTRIBUTES:
- Strong passion for Concordance’s mission and values.
- Excellent interpersonal and communication skills.
- Demonstrated leadership and team management abilities.
- Strong work ethic and a commitment to participant success.
- Highly organized with strong process adherence and attention to detail.
- Ability to influence across a multidisciplinary environment with professionalism and empathy.
EDUCATION AND LICENSURE:
- Master's degree in counseling, social work, behavioral health, or related field
- LCSW, LPC, or related license
SKILLS AND COMPETENCIES:
- 5-7 years of experience in social work, behavioral health, case management, counseling, or a related field.
- 3-5 years of experience of people leadership.
- Experience supervising multidisciplinary teams preferred.
Strong understanding of trauma-informed care, behavioral health, and evidence-based practices. - Experience working with justice-involved adults or other vulnerable populations strongly preferred.
PHYSICAL REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This person must be able to sit or stand at a personal computer for typing and reading. This person must be able to see, hear, speak, walk, and sit. Must be able to use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl. Vision abilities required for this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Willing to help move classrooms around and set up for center events. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This person must be able to sit or stand at a personal computer for typing and reading. This person must be able to see, hear, speak, walk, and sit. Must be able to use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl. Vision abilities required for this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Willing to help move classrooms around and set up for center events. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional Information:
WHY JOIN CONCORDANCE:
This is an exciting opportunity to contribute to a transformative mission and make a lasting impact on the lives of justice-involved individuals. As part of the Concordance team, you'll play a crucial role in advancing our vision and shaping the future of reentry services nationwide.
This is an exciting opportunity to contribute to a transformative mission and make a lasting impact on the lives of justice-involved individuals. As part of the Concordance team, you'll play a crucial role in advancing our vision and shaping the future of reentry services nationwide.
TEAM BENEFITS:
We understand the importance of work-life balance and the value of ensuring time for yourself and your family. We offer competitive pay and paid time off, a matching 401(k), and a comprehensive benefits package that includes medical, dental, and vision coverage. Additionally, we cover other benefits such as basic life insurance, AD&D, professional development opportunities, and an EAP program, which gives you quick access to a wide range of life resources.
We understand the importance of work-life balance and the value of ensuring time for yourself and your family. We offer competitive pay and paid time off, a matching 401(k), and a comprehensive benefits package that includes medical, dental, and vision coverage. Additionally, we cover other benefits such as basic life insurance, AD&D, professional development opportunities, and an EAP program, which gives you quick access to a wide range of life resources.
- Competitive salary and benefits package
- Opportunities for professional development and growth
- A dynamic and supportive work environment
- Matching 401(K) program
- Generous PTO
- Health & Wellness Stipend
CONDITIONS OF EMPLOYMENT:
The offer for the right candidate is contingent upon successfully completing the following requirements:
The offer for the right candidate is contingent upon successfully completing the following requirements:
- Passing a drug test
- Verification of employment eligibility via I-9
- Satisfactory completion of a background check
- Verification of employment Verification of education
- Signing the team member handbook
- Declaration of no conflicts of interest
Today, we find ourselves at a pivotal moment in our mission. Join this incredible team and support our efforts to expand our impact.
About
Concordance is a nonprofit organization dedicated to ending the cycle of reincarceration through holistic, integrated re-entry services for individuals before and after their release from prison. Recognized by the Commission on Accreditation of Rehabilitation Facilities (CARF), a rigorous review process ensuring service providers meet defined international standards of quality, Concordance delivers twelve evidence-informed services, including Behavioral Health & Wellness, Education & Job Readiness, and Community & Life Skills. Since 2016, Concordance’s “healing first” model has empowered more than 1,100 individuals in the St. Louis region. Now expanding nationwide, we currently serve Missouri, South Carolina, and Virginia, with plans for continued growth in additional locations. Concordance is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Skills Required
- Master's degree in counseling, social work, behavioral health, or related field
- LCSW, LPC, or related license
- 5-7 years of experience in social work, behavioral health, case management, counseling, or a related field
- 3-5 years of experience of people leadership
- Experience supervising multidisciplinary teams
- Experience working with justice-involved adults or other vulnerable populations
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The Company
What We Do
Concordance Healthcare Solutions is a medical distributor and healthcare solutions provider that offers supply chain services, logistics, and technology to support the healthcare industry across the continuum of care. They focus on improving operational efficiencies, reducing costs, and enhancing patient outcomes by providing medical supplies and equipment to hospitals, physician practices, and other healthcare facilities.
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