Program Director (MOC NWT)

Intro/Program Description: Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. Goddard is a partner within the Manhattan Outreach Consortium (MOC) a borough-wide initiative to serve the unsheltered community. MOC collaborates with various community partners and healthcare agencies throughout Manhattan.

Purpose of Position: The Program Director is responsible for the leadership and oversight of Goddard Riverside’s Night and Weekend Team Street Outreach Program. This position ensures systematic and comprehensive canvassing of three catchment areas in Manhattan, the timely engagement of individuals experiencing street homelessness, and their connection to appropriate services. The Program Director works in close collaboration with internal case management and program teams to coordinate care and support continuity of services from initial street engagement into ongoing case management. This position is integral to the program’s effectiveness and to the agency’s broader commitment to serving unsheltered New Yorkers.

Schedule: Monday – Friday 9am-5pm, with flexibility working alternate shifts as needed to facilitate operations of the 24-hour, 7 day per week program, additional remote time included

Salary Range: $90,000-95,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Role, Responsibilities, and Essential Duties

Program Leadership and Operations

• Oversee day-to-day operations and administration of the outreach program, including a team of approximately 36 full-time staff, several part-time and per diem staff, and the weekend, evening, and overnight supervisors
• Develop and maintain a street outreach plan that ensures comprehensive, consistent coverage of Manhattan, so that individuals in need of services are identified, added to caseload, and linked to internal outreach case management teams
• Collaborate closely with internal case management, clinical, and program teams to coordinate care and close gaps between street engagement and service connection
• Monitor service delivery and accountability through review of vehicle GPS data, case notes, call logs, shift reports, and other documentation
• Uphold the quality and integrity of all program services
• Represent the program at monthly Manhattan Outreach Consortium meetings as needed

Field Operations and Emergency Response

• Join outreach teams in the field as needed to observe, support, and monitor the quality of services provided
• Manage Code Blue and Code Red team assignments and ensure timely follow-up
• Obtain 9.58 designation and aid in assessing and completing removals for clients in the field, when needed
• Oversee the on-call schedule and rotation, and participate in on-call coverage

Staff Management and Administration

• Provide direct, consistent supervision to Team Supervisors, ensuring they spend sufficient time in the field supporting and developing staff
• Manage union and non-union employees in accordance with agency policy and collective bargaining agreements, including completing introductory and annual performance evaluations
• Oversee all disciplinary processes for program staff
• Lead team meetings and keep staff informed through clear, regular communication and updates
• Manage payroll approvals
• Oversee upkeep of program office space, coordinating with Facilities and IT as needed
• Perform other duties as assigned

Qualifications/Educational Requirements

• Master’s degree in Social Work with LMSW or LCSW required. Candidates within 3 months of obtaining their LMSW may be considered.
• Experience working with unsheltered individuals and with people experiencing mental health and/or substance use disorders required
• Valid driver’s license and a driving record that meets the agency’s auto insurance requirement

Skills, Knowledge and Abilities

• Proven leadership ability and a collaborative, team-oriented approach
• Strong operational and program management skills
• Ability to interpret policy and monitor staff adherence
• Ability to balance competing priorities, resolve conflicts, and manage high-volume communication with multiple stakeholders
• Excellent verbal and written communication skills
• Strong organizational skills with consistent, timely follow-up
• Ability to develop, implement, and manage effective systems and processes
• Ability to work independently while partnering with senior leadership and agency resources as needed
• Sound judgment, particularly in fast-moving and high-stakes situations

Computer Skills

• Proficiency in Microsoft Office
• Ability to learn database systems, including StreetSmart, MOCAP, and CARES

Physical Requirements and Work Environment

• Work is performed both indoors and outdoors in all weather conditions
• Flexible schedule required, including some evenings, overnights, and weekends, some of which can be completed remotely
• Participation in four quarterly overnight counts per year
• Frequent walking and standing
• Occasional lifting of up to 30 lbs.

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.