Program Design Manager

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA (Hybrid)

Classification: Exempt

Status: Full-Time

Reports to: Senior Manager, Launch Operations and Program Design

Purpose

The Program Design Manager is responsible for creating and refining business rules and patient journey workflows for new product launches. This role ensures that workflows align with manufacturer expectations, operational capabilities, and patient-centric principles. The position requires strong collaboration across internal teams and external partners to deliver efficient, compliant, and high-quality program designs.

Responsibilities

• Leads the development of business rules and patient journey workflows for each new launch.
• Translates clinical and operational requirements into clear, actionable workflows.
• Ensures workflow designs align with manufacturer expectations and operational capabilities.
• Facilitates cross-functional meetings with internal stakeholders needed for business rules development.
• Participates in external manufacturer meetings to review the business rules and workflows.
• Provides recommendations to internal and external stakeholders regarding the patient journey workflow.
• Collaborates with teams internally during mock launch exercises to provide workflow insights and create mock launch scenarios for each new launch.
• Coordinates post-launch debriefs with internal stakeholders to evaluate program design and identify areas of improvement.
• Supports continuous improvement of business rules templates and workflow standards.

Required Qualifications

• Bachelor’s degree.
• Minimum of three (3) years in system implementations, or related healthcare experience.
• Strong interpersonal skills with the ability to effectively collaborate with both management and staff at all levels.
• Proven experience managing client-facing projects.

Preferred Qualifications

• Experience in specialty pharmacy or patient services.
• Familiarity with workflow design and process improvement methodologies.

Work Environment

This position operates in a home or professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to see, talk, or hear. The employee frequently is required to sit; stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading, observing surroundings, or working with various forms of data. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees. Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.