This position is not eligible for current or future sponsorship or employer-supported work authorization by agilon health. Applicants must be able to accept and maintain employment with agilon health in the United States for the full duration of their employment without sponsorship or work authorization support.
The Program Coordinator must be able to work in a team environment, but also able to own projects and work closely with the team and physician partners. Data analysis, creativity, positive energy, presentation skills, and the willingness to learn are the primary characteristics for this position. Supports the operations team in a market in the development and operations of programs.
*Only candidates located in the area of Grand Rapids, Michigan will be considered. This is a hybrid opportunity up to 3 days a week
*This is an hourly position with our range from $18.00-$22.10
PTO Package, 401k 4% matching package, 11 paid holidays
Essential Job Functions:
- Assist with agendas, meeting arrangements and minutes
- Assist with projects for the Operations & Risk Adjustment team and other assignments received by management.
- Assists supervisor and department with presentations (i.e., provides content editing/content recommendations in addition to standard proofing).
- Collects and compiles data and information for analysis.
- Composes routine, general correspondence to stakeholders and leadership
- Effectively prioritize and complete assigned tasks and projects
- Reconcile and validate data for accuracy and completion
- Research and provide courteous, accurate and timely response to inquiries by providers as related to Operations or Risk Adjustment projects and reports.
- Tracks and monitors progress against timeline and key milestones
- Other duties as assigned
Other Job Functions:
- Understand, adhere to, and implement the Company’s policies and
procedures.
- Provide excellent customer services skills, including consistently displaying awareness and sensitivity to the needs of internal and/or external clients. Proactively ensuring that these needs are met or exceeded.
- Take personal responsibility for personal growth including acquiring new skills, knowledge, and information.
- Engage in excellent communication which includes listening attentively and speaking professionally.
- Set and complete challenging goals.
- Demonstrate attention to detail and accuracy in work product.
Required Qualifications:
1. Minimum Experience
- 1+ years of experience with customer service and/or office support
- Experience working in a physician practice or within health plan operations is preferred
2. Education/Licensure:
Associate’s Degree, Bachelor’s Degree; or equivalent work experience
required
Skills and Abilities:
1. Ability to be a team player and exercise initiative in responding to practice
requests and concerns in a helpful and courteous manners
2. General understanding of the health care industry, ideally the provider
relations field-desired
3. Excellent interpersonal and telephone communication skills are required
4. Exercise attention to detail; ability to provide accurate data entry
5. Ability to work under pressure with minimal supervision, multi-task,
complete projects in a timely fashion and meet deadlines a must
6. Problem solving and organizational skills a must.
7. Language Skills: Strong communication skills both written and verbal to work
with multiple internal and external clients in a fast-paced environment
8. Mathematical Skills: Ability to work with mathematical concepts such as
probability and statistical inference. Ability to apply concepts such as fractions,
percentages, ratios, and proportions to practical situations.
9. Reasoning Ability: Ability to apply principles of logical or scientific thinking to a
wide range of intellectual and practical problems.
10. Computer Skills: Ability to perform intermediate-level functions using
Microsoft Office (Word, Excel, Outlook, PowerPoint)
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Location: Grand Rapids, MISkills Required
- 1+ years of customer service and/or office support experience
- Experience working in a physician practice or health plan operations
- Associate's Degree, Bachelor's Degree, or equivalent work experience
- Ability to be located in the Grand Rapids, MI area and work hybrid up to 3 days/week
- Must be authorized to work in the United States without employer sponsorship
- Intermediate Microsoft Office skills (Word, Excel, Outlook, PowerPoint)
- Excellent interpersonal and telephone communication skills
- Attention to detail and ability to provide accurate data entry and reconcile data
- Ability to prioritize, multi-task, meet deadlines, and work with minimal supervision
- Problem solving and organizational skills
- Ability to apply basic mathematical concepts, including fractions, percentages, ratios, and basic statistical inference
agilon health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about agilon health and has not been reviewed or approved by agilon health.
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Strong & Reliable Incentives — Bonuses and stock grants are described as superior to other workplaces and part of “excellent” packages for some roles. Incentive components are credited with elevating overall compensation in certain areas.
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Leave & Time Off Breadth — Unlimited PTO, generous holidays, and occasional wellness or volunteer days are highlighted across parts of the organization. These elements create wide latitude for time away when team norms allow.
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Retirement Support — A 401(k) with a significant company match is emphasized, with some accounts noting immediate vesting. This strengthens the long-term savings value of the package.
agilon health Insights
What We Do
agilon health is transforming health care for seniors by empowering primary-care physicians to focus on the entire health of their patients. Through our platform and partnership model, agilon health is leading the nation in creating the system we need – one built on the value of care, not the volume of fees. We honor the independence of local physicians and serve as their long-term partner so they can be the physicians they trained to be. agilon is built for physicians by physicians, as the patient-physician relationship is the cornerstone of care. We allow primary care physicians to take the long view of their relationships with patients, and to be confident in the long-term financial viability of their own practices. We do this through a Total Care Model that maintains the independence of physicians; unites them in a network of like-minded leaders; and integrates all of the components of a global risk business model into a single platform.
