Cryoport Systems is the life science industry’s most trusted provider of supply chain solutions for temperature-sensitive materials, serving biopharmaceutical, IVF and surrogacy and animal health organizations around the world. Cryoport Systems' proprietary Cryoport Express® shippers, Cryoportal® Logistics Management Platform, leading-edge Smartpak™ Condition Monitoring System and geo-sensing technology paired with unparalleled logistics expertise and 24/7/365 customer support, make Cryoport Systems the end-to-end temperature controlled supply chain partner that you can trust.
POSITION SUMMARY
Cryoport is seeking a Program Coordinator to join the Program Management team. The coordinator will support the PMs to collaborate and coordinate internal teams to meet client expectations as well as company goals. This role is critical in anticipating and mitigating risks to ensure programs are flawlessly implemented and executed and succeed on all 3 constraints (scope, budget, and schedule). The successful candidate will be part of cross-functional teams to provide administrative support in managing new and existing client programs. The successful candidate can pivot quickly, is comfortable in navigating ambiguity and has incredible attention to detail.
PRIMARY RESPONSIBILITIES (Include but not limited to):
- Coordinate project tasks and responsibilities for cross-functional departments, document mitigation steps for any gaps or unforeseen issues and document details of specific needs of each work stream to ensure high-quality, on-time execution.
- Facilitate project communications on behalf of the primary Program Manager(s) with external stakeholders, collaborators and partners to synchronize with internal activities and prevent project timeline delays as needed.
- Organize and distribute client program documents and deliverables for easy access by all project team members on multiple platforms.
- Interacts with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
- Supports PMs on revenue recognition for projects and verifies final information for Accounting Department prior to invoices release.
- Assists in setup of client project the IMS/WMS and manages material, ensuring IMS/WMS is always current.
- Applies Good Manufacturing Principles (GMP) in all areas of responsibility.
- Support process definition, SOP and work instruction development, project template optimization and document revisions to continually drive operational efficiencies and the creation of scalable workflows for client programs.
- Review project documents, including executed SOWs and Quality Agreements.
- Influence business, operations and technology stakeholders as well as leaders across the organization to drive strategic initiatives for clients.
- Other duties as assigned
COMPETENCIES
- Excellent communications, organizational and analytical skills with high attention to detail
- Self-starter, resourceful and ability to work collaboratively and motivate others to action
- Capability to support operational excellence (30/30)
- Natural ability to focus on priorities (80/20)
- Instinctive team player, used to collaboration, and accountability (90/10), Ability to work collaboratively and motivate others to action.
- Ability to meet deadlines consistently and manage multiple projects simultaneously
- Excellent problem-solving & team building skills and comfortable managing ambiguity
- Basic knowledge in project management and understanding of supply chain/operations.
QUALIFICATIONS & EDUCATION REQUIREMENTS
- Bachelor’s Degree in life sciences or related field required
- Understanding of biopharma, medical device or life sciences industry & terminology.
- 1+ years of hands-on experience coordinating programs and/or projects of increasing complexity in the life sciences or medical device industries is required.
- 1+ years. experience in a client-facing role in the pharma, biotech, or medical device industries.
- Proficient in Office 365 (Excel, Project, Power Point, SharePoint and Teams), CRM (NetSuite, Salesforce) and Project Management Systems (AdaptiveWork, Zoho, Smartsheet, etc)
Compensation
up to $25/hr + benefits + stock + 401k
Skills Required
- Bachelor's Degree in life sciences or related field
- 1+ years of hands-on experience coordinating programs and/or projects
- 1+ years experience in a client-facing role
- Basic knowledge in project management and understanding of supply chain/operations
- Proficient in Office 365, CRM, and Project Management Systems
What We Do
Cryoport Systems is a market leader in globally integrated temperature-controlled supply chain support for critical, irreplaceable products and materials in the Life Sciences industry. We are already trusted to support over 650 active clinical trials and we support the leading commercial therapies worldwide, delivering unparalleled, integrated supply chain services for products, therapies and treatments requiring unique, specialized temperature-controlled management. As the Life Sciences constantly evolve and advance, so do we.
