Program Coordinator III

Agency

NC State Highway Patrol

Division

NC State Highway Patrol

Job Classification Title

Program Coordinator III (S)

Position Number

65037941

Grade

NC12

About Us

The North Carolina State Highway Patrol's primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NCSHP has more than 1,600 troopers who cover nearly 80,000 miles of North Carolina roadways, more than any other state except Texas. In addition to enforcing the state's traffic laws, state troopers also guide traffic during hurricane evacuations, re-route traffic around hazardous chemical spills, and they stand ready should any act of terrorism occur. State Troopers are committed to protecting North Carolina's motoring public.

Description of Work

The NC State Highway Patrol is seeking an enthusiastic team member to join our Investigative Services Unit Dealer Section as a Program Coordinator III. The Program Coordinator reviews dealer and sales representatives applicants, process dealer and renewal packets for potential fraud, perform and review background checks on newly and prior licensed dealers and sale representatives.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $47,703-$61,308 Salary Grade:NC12

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This position is located at

12101 Mt. Holly-Huntersville

Huntersville, NC 28078

Key Responsibilities include but are not limited to:

• Handle complex questions from citizens, dealers and sale representatives, Transportation Network Company operators, other state agencies, law enforcement officers, and the Division of Motor Vehicle and State Highway Patrol employees through electronic means, telephone, and in-person interactions.
• Responsible for citing statutory requirements and providing interpretations of the North Carolina laws, codes and agency policies that govern dealer licensing.
• Responsible for completing the daily deposit and rectifying any exceptions, if present, and maintaining all records and files.
• Manage, assign, and order dealer license plate inventory for the branch, manage the hearing decision orders and civil penalty assessment process for dealers and sales representatives, permit transportation network companies, complete and maintain backlog reports, and assist in law enforcement investigations.
• Manage all incoming mail, stuff renewal packets monthly, sort and stuff dealer and sales representative licenses daily.
• Ability to review and proofread documents sent to the unit for accuracy and completeness in conformance with North Carolina laws, coded and agency policies that govern dealer licensing.
• Working knowledge of all systems, North Carolina laws, administrative codes, and agency policies and procedures pertaining to the licensing and permitting of motor vehicle dealers, sales representatives and transportation network companies.

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred: 

• The ideal candidate for this position is a team player who thrives under a heavy workload and has prior experience reviewing DCI background checks.
• Basic knowledge of State Highway Patrol operations and polices.
• Experience with programs and applications used by members assigned to the Dealer Section, e.g. STARS, SADLS, INovah, OneDrive, MS Outlook, Adobe Acrobat Pro, MS Teams, Remote Deposit Capture etc.
• Working knowledge of standard office equipment including, but not limited to, computers, printers, telephones, fax machines, scanners, teller scan bank systems, calculators, and copiers.
• Working knowledge and proficiency in Microsoft Office applications and relevant internet-based platforms used for licensing, regulatory compliance, and permitting processes across various industries.
• Basic knowledge of accounting practices specific to money management.
• Knowledge of North Carolina General Statutes and Administrative Code pertaining to automotive dealership licensing and operation, industry-specific rules and regulations, and relevant departmental and divisional policy and procedures.
• Experience interpreting and explaining policy and procedures, rules, regulations, and/or laws to a diverse clientele.
• Experience working in a team environment, collaborating, communicating, and meeting shared goals.

Position/Physical Requirements:

Typical work schedule: Monday-Friday; 8:00am-5:00pm

Note: Qualified recommended applicant(s) must undergo and successfully pass:

• Criminal Background Investigation
• Drug Screening Test

Please note: Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution

and

two (2) years of experience related to the area of assignment;

or

an equivalent combination of training and experience.

The NC State Highway Patrol (NCSHP) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.

https://www.ncshp.gov/

The Mission of the North Carolina State Highway Patrol is to protect our State with integrity, loyalty, and professionalism. The North Carolina State Highway Patrol will excel as a national leader in public service through innovative law enforcement, strategic preparedness, and community engagement.

The North Carolina State Highway Patrol's Investigative Services Unit works to prevent auto theft, enforces rules for automobile dealerships and inspection stations, and protects citizens against different types of fraud.

The Dealer Section of the Patrol serves a vital role in the regulation and oversight of motor vehicle dealerships and related entities across the state. Central to their responsibilities is the processing of various licenses mandated by General Statute § 20-287(a) and 20-288. This involves the thorough review and processing of license applications to ensure compliance with regulatory requirements

outlined in state statutes. These licenses include those for motor vehicle dealers, motor vehicle sales representatives, manufacturers, factory branches, factory representatives, distributors, distributor branches, distributor representatives, and transportation network companies.

We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace.  NCSHP supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community.

Application Resources
State of North Carolina Hiring Process Information here.

Be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.  "See Resume" or "See Attachment" will NOT be accepted. 
  
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. 

Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.

If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. 

All applicants must complete and submit a state application for employment using the Oline Application System for the State of North Carolina by 11:59pm on the night before the closing date listed or the application will be deemed untimely and will not be processed.  

Please make sure that you have entered all necessary information on your application.  Once you hit submit you will not be able to edit or reapply to this position to add information or attachments even if you withdraw your application.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.  
 

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions.  Transcripts, and degree evaluations may be uploaded with your application.  If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.

Veteran’s and National Guard Preference

Applicants seeking Veteran’s Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.

Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), NCSHP is committed to the full inclusion of all qualified individuals. As part of this commitment, NCSHP will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
 
Employment Eligibility
It is the policy of the State of North Carolina and NCSHP that all employees provide proof of employment eligibility (immigration and naturalization) before or on the first day of employment.   We participate in E-Verify (Employment Eligibility Verification System).

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Angela Anita Avant-Jones

Recruiter Email:

[email protected]