Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!
Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!
Role: Program Coordinator
Location: Makati / Pampanga | Hybrid Work Arrangement (3 days onsite a week)
About Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.
Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.
JOB OVERVIEW
A program coordinator plays a crucial role in planning, implementing, and overseeing various programs within the company. They are responsible for ensuring the successful execution of programs, coordinating with different stakeholders, and monitoring program progress.
DUTIES AND RESPONSIBILITIES
Program Planning and Development:
- Collaborate with senior management to identify program goals, objectives, and outcomes.
- Develop program plans, including timelines, resources, and budgets.
- Conduct research and analysis to gather relevant information for program design and improvement.
- Identify potential risks and develop contingency plans.
- Ensure project requests are complete per the company project framework
Program Implementation and Coordination:
- Coordinate program activities, ensuring that tasks are assigned, deadlines are met, and deliverables are completed. (ie track activities at a program level on the program portfolio)
- Communicate program goals and requirements to team members, SME’s, and stakeholders.
- Facilitate collaboration and communication among program participants.
- Monitor program progress, identify bottlenecks, and implement corrective actions as necessary.
- Ensure projects are completing project schedules, tasks, and subtasks per the the company framework
- Run RAIDD sessions at the program level for escalation to steerco.
Stakeholder Management:
- Establish and maintain positive relationships with program stakeholders, such as clients, partners, and vendors.
- Serve as a point of contact for stakeholders, addressing inquiries, concerns, and requests.
- Collaborate with external organizations to enhance program effectiveness.
- Conduct regular meetings and evaluations with stakeholders to assess program performance.
Reporting and Documentation:
- Co-ordinate program steercos, reporting to Ardonagh, and project team meetings
- Prepare regular reports on program activities, outcomes, and impact for management and funders.
- Maintain accurate program documentation, including participant records, budget details, and program evaluations.
- Analyze program data and provide insights to support decision-making and continuous improvement.
- Ensure compliance with relevant regulations, policies, and procedures.
Program Evaluation and Improvement:
- Develop and implement program evaluation frameworks to measure program effectiveness and impact.
- Collect and analyze data from program evaluations and feedback to identify areas for improvement.
- Make recommendations for program modifications and enhancements based on evaluation findings.
- Stay updated on industry trends, best practices, and emerging technologies relevant to program coordination.
QUALIFICATIONS
- A bachelor's degree in a relevant field (such as business administration, social sciences, or project management).
- Proven experience in program coordination, project management, or a related role.
- Strong organizational and multitasking skills with the ability to manage multiple programs simultaneously.
- Excellent communication skills, both written and verbal, to effectively interact with diverse stakeholders.
- Proficiency in project management software, database systems, and Microsoft Office Suite.
- Analytical thinking and problem-solving abilities to address program challenges and implement solutions.
- Attention to detail and a commitment to maintaining high-quality standards in program delivery.
- Flexibility and adaptability to work in a dynamic environment with changing priorities.
- Knowledge of relevant regulations, policies, and ethical considerations related to program coordination.
What's in It for You:
- Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
- Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
- Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
- Dynamic Open Spaces: Conducive for productivity and creativity.
- State-of-the-Art Security: Ensuring your safety and peace of mind.
- Game Rooms: Take a break and unwind with our recreational facilities.
- Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
- Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
- A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
- Global Impact: Be part of something bigger and make a difference on a global scale.
Ready to Make a Difference?
If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!
hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
What We Do
Outsource Solutions For Business hammerjack is an Australian & Philippine owned and operated offshore outsourcing services provider. Headquartered in Sydney with multiple operating offices in Makati, Manila, and Pampanga, Philippines. We specialise in providing dedicated, high performing teams and outsourced services to the global small and midsize business market. Our solutions deliver quality and consistent outcomes and are helping businesses to focus on their core competencies, reduce operating costs and deliver more value to their customers. hammerjack has been a major player in developing the new Knowledge Process Outsourcing (KPO) industry in the Philippines servicing the Australian, U.S.A and U.K markets. Over the last 7 years we have sourced trained and developed top talent focussed on the Finance, Accounting, Bookkeeping, IT and Virtual Assistant services space. Our knowledge and experience in implementing the latest technologies and systems to support the best people has led to continued success for our clients and their remote teams, all while placing information and cyber security at the forefront. Our operating model was born in the enterprise services space and has been specifically developed to cater for the small, midsize market. This experience and collaborative customer approach set business up for success, no matter where they are on their journey. We offer an enterprise level approach to continuous improvement, high performance & quality, and world class customer experience. Our ability to deliver this level of service across multiple lines of business and industry verticals is a product of our investment in people, technology and the governance that sits behind it all.
