The Program Aide reports to the Program Director and is responsible for assisting with the daily
operations and administrative requirements of a school-based after-school program.
Responsibilities include, but are not limited to:
● Support program administrative efforts, including assistance with attendance records and dataentry, participant files, incident and accident reports, scheduling, and other program records.
● Remain responsive and accountable on all administrative tasks, including responding to emails
and phone calls in a timely manner, adhering to submission deadlines, and completing all
administrative tasks as assigned.
● Assist with daily program operations and logistics, including the oversight of program transitions
and key program times such as arrival, snack, and dismissal.
● Serve as substitute within activity classrooms as needed.
● Adhere to the program’s established mental health response and referral plan.
● Personally complete required Mental Health training, including Mental Health and Mental Illness,
Engagement and De-Escalation Strategies, Referral and Crisis Management Protocols, and
Mental Health Resources.
● Support on-site Inclusion efforts, working alongside program managers to identify and support
student needs.
● Assist in ensuring that program operates safely, including maintaining safe spaces and program
practices; adhering to requirements for scheduled fire drills and other safety drills; being vigilant
of staff and student interaction, signs of child abuse/maltreatment/neglect, and signs of mental
health emergencies.
● Respond according to established organization and site-based plan in the event of on-site injuries
or medical emergencies.
● Assist in ensuring that the program operates in compliance with all DOH/licensing mandates.
● Support a strong sense of community which values respect, ensuring that all children and
families feel welcome and a sense of belonging.
● Participate in ongoing professional development opportunities, including topics required to
maintain organization compliance with funder and licensing requirements.
● Additional tasks as assigned to meet organizational goals.
QualificationsQualifications:
● High school diploma required.
● 1-2 years of prior administrative experience required; experience working in a school, or an
educational setting preferred.
● Excellent organizational skills, attention to detail, ability to prioritize, meet deadlines and
multitask in a fast-paced environment.
● Capacity to work independently and collaboratively.
● Computer proficiency including Microsoft Office, email correspondence, and database
management is required; familiarity with funder databases is a plus.
Skills Required
- High school diploma
- 1-2 years of prior administrative experience
- Experience working in a school or educational setting
- Excellent organizational skills and attention to detail
- Ability to prioritize, meet deadlines, and multitask in a fast-paced environment
- Ability to work independently and collaboratively
- Computer proficiency, including Microsoft Office, email correspondence, and database management
- Familiarity with funder databases
What We Do
NIA Community Services Network is a non-profit organization dedicated to building strong children, families, and communities in New York City, serving over 30,000 individuals annually through various programs.





