Program Administrator

ClassWallet, a leading financial technology company in the United States, is seeking to hire a Program Administrator to join our team.

ClassWallet is a financial technology company serving agencies delegated responsibility to manage public funds. Agencies use ClassWallet to get public funds to the right people, and ensure the funds are used for the right purpose. ClassWallet’s suite of products and services empowers agency administrators to dramatically increase efficiency of funds distribution and spend compliance, reduce programmatic costs, maximize the full potential impact of the program, and satisfy the needs and expectations of policymakers, constituents and public reporting. ClassWallet has processed over $3.5 Billion to date and serves public agencies across 33 states.

The Company has developed an industry-defining digital wallet solution which has gained rapid traction among state and local agencies and school districts across America. ClassWallet ranks as the 61st fastest growing software company on the prestigious Inc. 5000 list of fastest-growing private companies and the 21st fastest growing financial technology company on the Deloitte Technology Fast 500 in 2023.

While the Company delivers immense business value, the social impact of ClassWallet is a fabric that runs through its mission and corporate culture.  As a result of ClassWallet’s innovation, public programs run with exponentially more efficiency and the impact and breadth of the programs for the individuals they serve is dramatically higher. This mission compliments the Company mission-based culture with focus on gratitude and work-life balance.

About the Role:

The Program Administrator role involves managing and overseeing state-specific programs or initiatives, ensuring compliance with regulations, and coordinating with various stakeholders to achieve program goals. The Program Administrator acts as the spokesperson on program-related matters and services; may review state and federal legislation and its impact on specific program areas; keeps management informed of legislative and congressional issues.

• Program Management: Develop, implement, and manage state government programs, including setting goals, objectives, policies, and procedures.
• Resource Management: Determine financial and other resources needed for program implementation, including staffing, budgets, and contracts.
• Compliance and Regulations: Ensure programs comply with relevant laws, regulations, and policies.
• Stakeholder Coordination: Collaborate with various stakeholders, including government agencies, community organizations, and program recipients, to achieve program goals.
• Data Collection and Analysis: Collect, analyze, and report on program data to assess effectiveness and make data-driven decisions.
• Performance Evaluation: Evaluate program effectiveness and make recommendations for improvement.
• Supervision and Training: Supervise and train program staff, providing guidance and support.
• Grant Management: Manage grants and other funding sources for programs.
• Policy Development: Contribute to the development of program policies and procedures.

Primary Responsibilities:

• Be the subject matter expert on State/Federal program requirements
• Implement program standards and procedures; and perform other operational duties as necessary
• In collaboration with Marketing, create campaigns that drive awareness
• In collaboration with Legal, ensure program integrity
• Create relationships one level down and across the State/Federal agency
• Build client retention and satisfaction through relationship management
• Create and share recurring program performance reports (internally and externally)
• Rely on success metrics and data to determine action plans
• Set and reset expectations internally and externally as necessary

• 2 years in an Program Administrator role, state or local government highly preferred
• Bachelor's degree in a relevant field (e.g., public administration, social work, policy studies) or equivalent experience
• Strong online and in-person presentation skills
• Superior business, process management, and negotiation skills
• Ability to build relationships with industry associations and influential contacts
• Ability to use CRM and sales automation and tools to streamline efforts
• Knowledge of relevant laws, regulations, and policies
• Willingness to travel (estimated 10-20%)
• Existing industry experience preferred
• PMP Certification preferred

ClassWallet is a positive, family-oriented team environment. Our focus is on encouragement, positive reinforcement, and gratitude. We work hard and are highly motivated to win but with a healthy perspective on life.

We offer an excellent salary and benefits commensurate with experience.

ClassWallet.com is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or veteran status.