Prog & Proj Mgmt-Mgr

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you'll be doing…

You will be working with cross functional teams within the wholesale carrier space to provide support for all projects. In this role, you will manage a large portfolio of projects that align to the organization's top priorities to drive revenue and/or cost savings. This will include communicating deadlines and providing information to account teams and customers to make the project successful. You will be responsible for the tracking, communication and coordination of project tasks within your team. You must exhibit outstanding organization, communication, and leadership skills. Partnership and collaboration with multiple organizations is also a key component of this position. You will be a main point of contact for all projects within the VPS organization and manage all aspects through each stage. You may not know all the answers, but you are able to work through challenges by independently researching potential solutions, collaborating with others, and iterating to find alternatives. You will enforce your team's process, Verizon's Corporate Policy Statements and uphold the Verizon Credo while working with a large and diverse corporate environment. You will work with all levels of management, including executive leadership, so strong communication skills are required. You will establish partnerships within the product organization, our partner organizations and Stakeholders. In this role responsibilities include, but are not limited to, the following:

• Lead efforts across the PM Team, Solutions Engineering, PMO, SMO, Marketing and Sales for all projects assigned to VPS.

• Drive teamwork within a team of Project Managers and Solution Architect Engineers to make certain strategy, goals and priorities are in alignment for all projects to deliver the desired results.

• Collaborate with the SMO, PMO, Solutions Engineering, Service Assurance and Sales on all projects with the ability to adapt to change due to the fast paced environment.

• Create and manage assigned portfolio of projects and Project Manage them end to end

• Review, distribute and manage workload to ensure milestones and deliverables are met for all projects

• Facilitate team meetings and cross-functional trainings with teams within VPS

• Present and communicate to all levels of the business

• Data integrity management and reporting, plus tracking of project dates and timelines.

• Google site and content management.

• Provide clear, consistent direction, pragmatic problem-solving techniques as well as encouragement and constructive criticism.

• Solve problems by digging into the details to determine root causes, quantifying impact, & pursuing impactful solutions.

• Consult with Sales, Solutions Engineering and Marketing on critical account level strategies during circuit and service migrations to find VzB product solutions.

• Voice of the Customer feedback, Marketing collaborations, internal sales presentations to leadership team and participation in cross functional internal projects.

• Share effective tactics with Sales, Marketing and Sales Support.

• Engage as a core team member from the PM team on any discussions, initiatives, working sessions as it pertains to assigned projects.

• Full ownership and management of customer inquiries pre and post migration.

• Onboard of new team members. Document all processes and systems related to all specific projects.

• Assist in any cross functional initiatives and discussions to ensure business requirements, test plans, end user communication and tracking metrics are implemented for individual projects.

• Lead, coach and manage the customer service, marketing and Sales teams positioning in process / procedures to drive efficiencies.

• Ensure representation as a customer advocate is maintained during discussions that will have a customer impact, including but not limited to IT, Network Planning, Marketing, PLM and outside plant, to ensure an overall provisioning, assurance, billing and operational positive experience is maintained.

• Regular and proactive customer communications to ensure all customer concerns are addressed.

• Define and manage project activities to meet VZ goals for financial performance.

What we're looking for…

You'll need to have:

• Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Four or more years of program or project management experience.

• Knowledge of Product or product life cycle management experience

• Project Management experience with experience deploying and delivering complex solutions.

• Full knowledge of Microsoft Office (Excel, Word and PowerPoint) and Google.

• Knowledge of VZB, VZT and fXO Products

• Experience and knowledge of systems such as SFDC/Apptus, VECRM, Contract Viewer, Customer 360, Customer Insight, TCOMS, F&E,WFS, TIRKS, TBS/Dashvue, ALT and Cross Reference.

Even better if you have one or more of the following:

• Track record of successful project execution.

• Excellent verbal, written, analytical and communication skills

• Proven leadership skills & capabilities.

• Strong leadership, problem solving and negotiation skills.

• Ability to influence organizational direction and departmental initiatives.

• Project Management Certification.

• Ability to be resilient and to be tenacious during tough assignments.

• Business product lifecycle management experience.

• Strong relationship-building and networking abilities.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.Scheduled Weekly Hours40Equal Employment Opportunity 

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $96,000.00 and $179,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.