We are looking for an Application Support Engineer with strong experience in supporting Java-based applications and integration middleware. The ideal candidate will have hands-on exposure to IBM MQ, Autosys job scheduling, enterprise monitoring tools (preferably Dynatrace), and solid Linux/Unix and SQL skills. Prior experience in banking or financial services is an added advantage.
- Provide L2/L3 support for business-critical Java applications in production and non-production environments.
- Monitor application health, performance, and availability using Dynatrace or similar APM/monitoring tools.
- Manage and troubleshoot IBM MQ messaging, including queues, channels, and message flows.
- Configure, schedule, and maintain Autosys jobs; analyze job failures and ensure timely resolution.
- Perform root cause analysis for incidents and problems; implement preventive measures and permanent fixes.
- Work with Linux/Unix systems to perform log analysis, process monitoring, deployment support, and environment checks.
- Write and optimize SQL queries for data analysis, troubleshooting, and reporting purposes.
- Collaborate with development, infrastructure, and business teams to ensure smooth application operations and changes.
- Create and maintain support documentation, runbooks, and standard operating procedures.
- Communicate effectively with stakeholders, providing clear status updates, incident reports, and technical explanations.
Java Application Support:
- Experience in supporting Java/J2EE applications in production environments.
- Good understanding of application logs, JVM parameters, and basic performance tuning concepts.
- Experience in supporting Java/J2EE applications in production environments.
IBM MQ:
- Hands-on experience with IBM MQ configuration and administration.
- Ability to debug messaging issues and monitor message queues and channels.
- Hands-on experience with IBM MQ configuration and administration.
Autosys Job Scheduling:
- Experience creating, modifying, and troubleshooting Autosys jobs.
- Understanding of job dependencies, calendars, and event handling.
- Experience creating, modifying, and troubleshooting Autosys jobs.
Monitoring Tools (Preferably Dynatrace):
- Experience using Dynatrace or similar APM tools (e.g., AppDynamics, New Relic).
- Ability to interpret dashboards, traces, and alerts to identify performance issues.
- Experience using Dynatrace or similar APM tools (e.g., AppDynamics, New Relic).
Linux/Unix:
- Strong command-line skills (file operations, processes, network commands, shell basics).
- Experience with log analysis and basic scripting is a plus.
- Strong command-line skills (file operations, processes, network commands, shell basics).
SQL:
- Strong SQL querying skills (joins, aggregations, filters, performance considerations).
- Experience working with relational databases such as Oracle, MySQL, or PostgreSQL.
- Strong SQL querying skills (joins, aggregations, filters, performance considerations).
Communication:
- Good written and verbal communication skills.
- Ability to interact with business users and technical teams in a clear and professional manner.
- Good written and verbal communication skills.
Domain Knowledge:
- Banking or financial services domain exposure (preferred but not mandatory).
- Familiarity with payments, core banking, or trading systems is an advantage.
- Banking or financial services domain exposure (preferred but not mandatory).
Additional Nice-to-Have:
- Experience with incident management tools (e.g., ServiceNow, JIRA).
- Knowledge of ITIL processes (Incident, Problem, Change Management).
- Basic scripting (Shell, Python, etc.) for automation of routine tasks.
- Experience with incident management tools (e.g., ServiceNow, JIRA).
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Skills Required
- Experience supporting Java/J2EE applications in production environments
- Understanding of application logs, JVM parameters, and basic performance tuning
- Hands-on experience with IBM MQ configuration and administration
- Ability to debug messaging issues and monitor queues and channels
- Experience creating, modifying, and troubleshooting Autosys jobs
- Understanding of Autosys job dependencies, calendars, and event handling
- Experience using Dynatrace or similar APM tools
- Ability to interpret monitoring dashboards, traces, and alerts
- Strong Linux/Unix command-line skills
- Strong SQL querying skills, including joins, aggregations, filters, and performance considerations
- Experience with relational databases such as Oracle, MySQL, or PostgreSQL
- Good written and verbal communication skills
- Ability to communicate clearly with business users and technical teams
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience
- Banking or financial services domain exposure
- Familiarity with payments, core banking, or trading systems
- Experience with incident management tools such as ServiceNow or JIRA
- Knowledge of ITIL incident, problem, and change management processes
- Basic scripting with Shell, Python, or similar languages
What We Do
Kumaran Systems is an IT Services Company with imprints in three countries. The past two decades has seen us provide our global clientele with high-end IT services that include migration support, system integration and infrastructure management solutions, providing one-stop-solution to all your IT demands. Our expertise and in-depth knowledge of businesses help us cater to a variety of industries. Our team strives to know your industry better, by observing current trends and the way it works, to tailor-make our solutions to your needs.With over 20 years of customer orientation, over 2000 engagements across Telecom, Education and Banking & Financial services spread across the globe, Kumaran stands as a key advisor to some of the largest Fortune 500 companies in their business driven technology enablement drive. Kumaran System's Customer Orientation is driven by a global delivery business model giving its customers to choose between an Onshore-Offshore mix. The delivery models enable multilevel touch points between the client, partner networks and Kumaran thereby enabling business driven customer sensitivity and agility. ENGAGE, EMERGE AND EXCEL Involving ourselves in a purposeful action, using our abilities to its maximum, helps us feel positive about ourselves. Such positivity gives raise to positive thinking and positive ideas. Ideas evolve into vision and set our aim! Our aspirations engage us with the incentive of sweet success! Every endeavor has its own pitfalls. Perseverance helps us emerge a successful entrepreneur after any deterrent. In our attempt to achieve our aim, we keep upgrading our knowledge and skill, to surface successful! A genius mind does not work to excel, but excels in work! We challenge ourselves with every next step! We change every deterrent to a stepping stone to success. We essentially, engage, emerge and excel
