The Production Support Analyst coordinates the timely update of information to and from internal databases using pre-defined import and export tools. This involves the processing of multiple new placement, payment and data update files. The work flow is typically consistent and repetitive however is essential to the successful operation of the organization.
ESSENTIAL FUNCTIONS:
- Verify data files are received/sent, processed and approved according to job processing instructions.
- Ensure job processing instructions are accurate and up to date.
- Provide accurate and timely logging of daily, weekly and monthly tasks in Synergy.
- Update Flash Report daily with client placement and payment file totals, files pending due to processing holds or listing of files expected but not received.
- Report processing inconsistencies, errors or bypasses to the appropriate Client Advocate or Client Relationship Manager for further research.
- Communicate with internal and external contacts in a professional and knowledgeable manner.
- Contribute to the department’s operational excellence and deliver quality services in accordance with applicable procedures, policies and professional standards.
- Provide back up to co-workers within the department when needed.
- Thorough, organized and detail oriented.
- Familiarity with file transfer methods (FTP) and data encryption tools is helpful, but not required.
- Familiarity with MS Office products.
- Ability to effectively collaborate and communicate with all levels of the organization.
- Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement and is receptive and responsive to change.
- Ability to maintain a predictable and consistent full-time work schedule.
EDUCATION REQUIREMENTS:
- College Degree Preferred
The CCS Companies is an Equal Opportunity Employer
This document is considered CCS Proprietary and Confidential.
Skills Required
- Familiarity with Microsoft Office products
- Ability to effectively collaborate and communicate with all levels of the organization
- Thorough, organized, and detail-oriented work style
- Ability to maintain a predictable and consistent full-time work schedule
- College degree
- Familiarity with file transfer methods such as FTP and data encryption tools
- Receptiveness to feedback, continuous improvement, and change
What We Do
The CCS Companies is a Norwood, Massachusetts-based business process outsourcing provider serving organizations across major industry verticals. Its operations include first- and third-party debt collection, consumer payment-obligation servicing, claims and subrogation processing, insurance billing, revenue-cycle management, and multichannel customer communications. The company emphasizes customized outsourcing solutions and a customer-service approach, drawing on more than six decades of volume-based servicing experience.
