Job Description
Title Production Services Senior Analyst Programmer - Trading Platform
Department Asset Management Platform- Production Services
Location Bangalore
Reports To Senior Project Manager
Level 2
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.
About your team
Asset Management Platform Global Production Services provides technology application support services for Fidelity International’s investment management divisions. We support traders, fund managers, research analysts and investment operations staff in all international locations. Our regional teams are based in Canada, London, India, China, Hong Kong and Tokyo.
About your role
The successful candidate would be expected to provide application second line support services for trading platforms used by investment management business users. The role requires the candidate to be able to perform the following prime functions:
- Incident management: Troubleshoot production issues and find root cause through analysis. Candidate needs to provide resolution or escalate the incident to appropriate support team within defined service level agreement (SLA). If escalated, then drive the resolution by following-up with appropriate support teams until the resolution or recovery is provided to business.
- Problem & change management: Identify and drive the production changes required to bring stability to production environments; participate in application releases, infrastructure changes, preventive maintenance activities like DR role swaps.
- Support & operations: Perform routine operational tasks such as critical batch monitoring, morning checks on application’s readiness for business use, health check reports, maintenance tasks etc.
- Communication and reporting: Regular communication to business and technology stakeholders through emails, phone, chat etc. Shift handovers to support teams in other locations.
- Continual improvements: Identify, suggest and implement continual improvements through automation or process changes.
- Comfortable with shift rotations across the global team to cover Asia, UK and Canada hours, on-call and handling any weekend activity during major release, BCP etc.
About you
- Provide application support to wide range of investment management business applications; primarily responsible for supporting critical trading applications and their integration with upstream and downstream systems.
- Manage support transition for new applications and functional changes from delivery teams.
- Contribution in enhancements for existing product as individual contributor.
- Work closely with the project manager and to understand & report back regular status of assigned tasks
- Strict compliance to support processes; adherence to FIL company level policies
- Perform regular knowledge sharing through documentation and training sessions to other members
- Will be expected to work on-call rotation and work in shifts (early morning, late evening and/or weekends).
- Experience in working for validating and performing DR transitions
Experience and Qualifications
- MSc / BE / BTech / MCA or equivalent degree from a reputable university
- 2-5 years or above of relevant industry experience in developing or supporting IT applications.
- At least 2 year of relevant experience in a production services role.
- Financial domain (investment banking / wealth management) working experience.
- Experience working with multi-cultural and geographically disparate teams.
- Experience of ITIL service delivery, preferably with a formal ITIL qualification.
Essential Skills
- Hands on experience supporting applications that use the following technologies:
- Oracle databases; well versed with database SQL queries and should be able to write medium to complex SQL queries
- Unix platforms
- Unix shell scripting
- C# and Java/J2EE applications
- Enterprise messaging products (preferably MQ Series)
Desirable Skills
- Knowledge of Charles River overnight batch process or other overnight OMS batch support would be desirable
- Experience and well versed with batch scheduling tools – Control-M, Autosys etc.
- Experience of FIX protocol and ability to understand FIX messages for electronic trading.
- Experience in configuring and administering order management systems; Charles River IMS v9 preferred.
- Knowledge of trading investment management process, financial instruments and how they are traded.
- Experience supporting order management systems, electronic trading and matching venues.
- Exposure to DevOps and Agile delivery processes.
- Experience in automating real time application monitoring (ideally using ITRS Geneos).
- Experience or familiarity with other databases such as Sybase, SQL Server.
- Experience in stored procedures and database development in Oracle 10g or above using PL/SQL.
- Good understanding of release and deployment management process.
- Experience in the production failover and disaster recovery.
- Strong analytical and troubleshooting skills.
- Excellent written and oral communications skills, including interaction with business users and senior technology stakeholders.
- Customer focused – strong service ethic.
- Good analytical, problem-solving and documentation skills.
- Able to prioritize work; good time management skills.
- Able to work on own initiative with minimal direction.
- Quick responsive behaviour.
- Conscientious, with good attention to detail.
- Ability to adapt to changing business needs.
- Calm approach under pressure
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
Skills Required
- MSc, BE, BTech, MCA, or equivalent degree from a reputable university
- 2–5 years or more of relevant industry experience developing or supporting IT applications
- At least 2 years of relevant production services experience
- Experience in the financial domain, including investment banking or wealth management
- Experience working with multicultural and geographically dispersed teams
- ITIL service delivery experience
- Hands-on experience supporting Oracle databases and writing medium to complex SQL queries
- Experience with Unix platforms and Unix shell scripting
- Experience supporting C# and Java/J2EE applications
- Experience with enterprise messaging products, preferably MQ Series
- Knowledge of Charles River overnight batch processing or other overnight OMS batch support
- Experience with batch scheduling tools such as Control-M or Autosys
- Experience with the FIX protocol and understanding FIX messages for electronic trading
- Experience configuring and administering order management systems, preferably Charles River IMS v9
- Knowledge of investment management processes, financial instruments, and trading
- Experience supporting order management systems, electronic trading, and matching venues
- Exposure to DevOps and Agile delivery processes
- Experience automating real-time application monitoring, ideally with ITRS Geneos
- Experience with Sybase or SQL Server databases
- Experience with stored procedures and Oracle PL/SQL development using Oracle 10g or above
- Understanding of release and deployment management
- Experience with production failover and disaster recovery
- Strong analytical, troubleshooting, problem-solving, communication, documentation, prioritization, and time-management skills
- Ability to work rotating shifts, on-call rotations, and occasional weekends
Fidelity International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fidelity International and has not been reviewed or approved by Fidelity International.
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Parental & Family Support — Family leave and carers’ support are emphasized via equalized paid parental leave globally and enhanced maternity/adoption policies. Inclusive provisions also cover carers’ leave and compassionate leave to support diverse family needs.
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Healthcare Strength — Healthcare benefits and private medical insurance are consistently highlighted as part of the core package across locations. Wellbeing resources, including an Employee Assistance Programme and menopause support, reinforce the depth of health coverage.
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Retirement Support — Pension and retirement savings are positioned as a strong element of the total package in multiple markets. Retirement design is frequently cited alongside paid time off and flexibility as part of a solid overall offer.
Fidelity International Insights
What We Do
Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 countries and with $739.9 billion* in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals. Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. *Data as of 31 March 2021
