Are you organized, detail‑driven, and energized by keeping operations running smoothly?
At Groundworks, North America’s leader in foundation solutions, our Production Administrative Assistants are essential partners to our field and leadership teams—providing the coordination, accuracy, and follow‑through that keep projects on track. From scheduling support and paperwork management to communication and data accuracy, your work directly supports our crews and ensures a seamless customer experience. If you thrive in a fast‑paced environment and want a stable role with growth opportunities at a nationally respected company, this position is built for you.
The Production Scheduler is the first point of contact for Groundworks customers. A warm, welcoming and positive image of the company must be given through the phone by having an energetic and positive attitude with every customer interaction.
Job Responsibilities:
*Must be positive and motivated with excellent communication skills
*Ability to adapt quickly to changes in work strategy
*Telephone Interaction with Customers
*Inbound and Outbound Calls
*Schedules work to be installed
* Confidently makes decisions and effectively communicates with all levels of management.
*Performs customer follow-ups with a variety of information
*Maintains Customer Information
*Records and updates computer-based customer information accurately and timely
*Provides necessary information to inner-company resources
*Distributes information as needed for company flow
*Performs administrative duties
*All other duties as necessary
What is required to join our team as Production Scheduler:
Typically possesses a High School Degree/GED
Previous call center/customer service experience highly desired
Customer Focus; Customer Service
Phone Skills
Excellent Oral/Verbal Communication
Excellent writing skills
People Skills; Interpersonal Savvy
Problem-Solving
Data Entry Skills
What we provide for our employees:
Bi-weekly Pay plus bonus structure
Full-time nonseasonal work!!!
Superior training will ensure you start with immediate success
Competitive and rewarding, family-oriented culture
Advanced leadership training opportunities
World-class training and support
Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match, and paid time off including 6 holidays.
Starting Pay is $17.00 hourly
What We Offer:
- Competitive base pay + bonus based on company performance
- Annual Tribe Appreciation Tour, holiday & volunteer events
- Upward mobility - we promote from within 80% of the time
- When you win, you own it—our Employee Ownership Program lets you share the upside
- Tuition Reimbursement Program - we invest in your development!
- Work-life balance - 2 weeks PTO and 6 paid holidays
- US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave
- Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance
Skills Required
- High school diploma or GED
- 1-2 years of administrative assistant experience
- Previous call center or customer service experience
- Positive and motivated attitude with excellent communication skills
- Ability to adapt quickly to changes in work strategy
- Excellent computer skills
- Strong oral and verbal communication skills
What We Do
Groundworks is a national foundation and water-management solutions company serving homeowners through more than 70 locations. Its trained local teams provide foundation repair, basement waterproofing, crawl-space repair and encapsulation, concrete lifting, and related services. The company emphasizes custom-designed, warranty-backed solutions intended to protect homes’ safety, appearance, structural integrity, and value while combining local expertise with an integrated national operating model.
