The Role
Technical lead for pre- and post-sales production print solutions: assess customer needs, support sales with demos and proposals, install and integrate print systems, provide technical support, and maintain customer relationships to drive software and services revenue.
Summary Generated by Built In
The Production Print Analyst serves as the technical expert for the design, implementation, and support of production print solutions throughout the customer journey. Partnering with both internal teams and customers, this role assesses business needs, recommends tailored hardware and software solutions, and integrates them into efficient production workflows. Leveraging expertise in production print technologies and workflow software, the Production Print Analyst delivers exceptional customer experiences while supporting the organization's professional services and software revenue goals.
Duties and Responsibilities:
Education/License/Experience Requirements:
Duties and Responsibilities:
- Assesses customer needs to identify production print solutions which support business needs
- Strategizes with Account Executives to drive sales of production print software solutions such as a fiery controller, G7, variable data and other network integrations
- Supports Account Executives through standard and customized technical product presentations, demonstrations, workshops and seminars
- Clearly articulate features and differentiate solutions product offerings to audiences ranging from COs to engineers to convince about solutions technological superiority
- Develops relationships with prospects, customers, and sales teams
- Assists in the proposal and closing of the sale of solutions
- Installs and integrates solutions systems into the customer’s network
- Resolves questions regarding solutions, services and training
- Provides technical support to end users
- Be a team player communicating with colleagues and other department members
- Improves customer’s business workflow by use of business software offerings
- Builds rapport and elicit problem details from customers
- Identifies and learns appropriate software and hardware used and supported by the organization
- Performs other duties as assigned
Education/License/Experience Requirements:
- High school diploma or equivalent required.
- Bachelor's degree with at least 2 years of relevant work experience, or a minimum of 3 years of experience in a print center or comparable production environment.
- Valid driver’s license required
- Clean driving record, with no DUIs within the past five years.
- Technical Sales experience preferred
- At least 2 years' experience in a pre-sales, technical support, or IT consulting role working with enterprise software solutions
- CompTIA Network+
- CompTIA A+
- CompTIA Security+
- Fiery Certified Professional/Expert
- Certified Color Management Professional
- G7 Expert
- Paid holidays.
- Comprehensive benefits package including:
- Medical, dental, and life insurance
- Short-term disability
- 401(k) with company match
- Career advancement opportunities in a growing, family-owned business.
Skills Required
- At least 3 years' experience in a print center or comparable environment
- Bachelor's Degree
- 2 years equivalent work experience (alternative to degree)
- Technical sales experience
- At least 2 years' experience in pre-sales, technical support, or IT consulting with enterprise software solutions
- CompTIA Network+
- CompTIA A+
- CompTIA Security+
- Fiery Certified Professional/Expert
- Certified Color Management Professional
- G7 Expert
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The Company
What We Do
Applied Innovation is a family‑owned business technology provider (founded 1987) that delivers managed IT, imaging/print, automation, document workflow and security solutions. With a 500+ team across Michigan, Indiana, Ohio and Florida, the company partners with best‑in‑class vendors to simplify technology, modernize processes (including RPA and document automation), strengthen security, and help organizations run smarter, faster, and more securely for healthcare, manufacturing and other business customers.
