Jobs at Applied Innovation

Provides Tier 1 technical support to clients through phone, email, and ticketing systems. Troubleshoots operating systems, Microsoft Office, Active Directory, Exchange, networking, DNS, DHCP, security tools, servers, storage, phones, and mobile devices. Documents issues, follows procedures, escalates unresolved problems, and follows up to ensure resolution. This is an onsite Monday-through-Friday role with rotating on-call coverage two to three times annually.

Provides technical expertise for production print solutions by assessing customer needs, recommending hardware and software, supporting sales presentations and proposals, integrating solutions into customer networks, improving workflows, and delivering technical support and training. Partners with account executives, prospects, customers, and internal teams to promote production print software and services.

The Account Manager develops new business, prospects and engages clients, sells copiers, printers, fax machines, software, and related technology solutions, and achieves sales targets. Responsibilities include conducting presentations and negotiations, closing opportunities, maintaining client relationships, documenting activities in CRM, and supporting customer retention and growth. The role is office-based in Southfield, Michigan, with client on-site visits and requires a valid driver's license and clean driving record.

Supports customer onboarding and maintenance of a meter software agent environment. Configures customer and equipment records, performs preventative maintenance, troubleshoots meter collection issues, analyzes reports across devices and networks, configures AR Data appliances, maintains documentation, and provides phone and email support. The role is designed to build practical software solutions, troubleshooting, data analysis, and customer service experience while working in an office environment.

Account Manager responsible for prospecting new business, selling copiers, printers, fax machines, and software solutions, achieving sales targets, managing client relationships, and maintaining CRM records. The role requires in-office work in Kalamazoo, Michigan, with phone, email, social media, and on-site client engagement. Candidates need strong communication, negotiation, organization, technology-learning, and customer relationship skills, along with a valid driver’s license and clean driving record.

Coordinates customer equipment deliveries, equipment moves, copier and printer pickups, driver scheduling, dispatch, invoicing, and documentation. Maintains accurate delivery schedules, monitors order progress, communicates with customers, drivers, and internal teams, resolves scheduling issues, and ensures completed work is documented and invoiced. The role also reviews orders, supports process improvements, and assists the Logistics Manager and Distribution Center team.

Provides first-contact IT support for managed-service clients, resolving Tier 1 issues and handling advanced Tier 2 onsite tasks. Responsibilities include troubleshooting operating systems, Microsoft 365, networking, mobile devices, servers, Active Directory, Exchange, endpoint security, VoIP, and infrastructure. The role documents work, escalates unresolved issues, supports client environments, and gradually assumes full Tier 2 responsibilities. This is an onsite Monday–Friday position with rotating on-call coverage approximately two to three times annually.

Develop new B2B business opportunities and sell copiers, printers, fax machines, and related software solutions. Responsibilities include prospecting, conducting client visits, meeting sales targets, negotiating and closing deals, managing customer relationships, documenting activities in CRM, and partnering with internal teams to deliver tailored technology solutions.

Drive new business growth for Managed Print Services and SaaS solutions across Southeast Michigan and Northwest Ohio. Prospect, assess client print environments, present tailored solutions, negotiate, close sales, and achieve assigned goals. Partner with Account Managers to expand existing accounts, maintain customer relationships, deliver executive presentations, track opportunities in Salesforce, and stay current on print and workflow technologies.

Provides Tier 2 technical support for managed-service clients by installing, configuring, troubleshooting, escalating, and maintaining workstations, servers, networks, Microsoft 365, Active Directory, Exchange, endpoint security, VoIP, and storage systems. Maintains documentation, supports customer calls, improves processes, and mentors Tier 1 technicians. This is an onsite Monday-to-Friday role with rotating on-call coverage two to three times annually.

Sell copiers, printers, fax machines and related software to new and existing B2B clients. Prospect, present, negotiate, and close deals to meet sales targets. Maintain client relationships, document activities in CRM, collaborate with internal teams, and promote company culture. Provide product knowledge and technology-based solutions for client needs.

Sell copiers, printers, fax machines and related software to B2B clients. Prospect and close new business, maintain client relationships, meet sales targets, document activity in CRM, and collaborate with internal teams.

Sell copiers, printers, fax machines and related software to businesses; prospect and close new clients, maintain relationships, meet sales targets, document activities in CRM, and collaborate with internal teams to deliver tailored technology solutions.

Develop new business opportunities, prospect and engage clients, sell copiers, printers, fax machines, and software solutions, and achieve sales targets. The Account Manager builds long-term customer relationships, tailors technology offerings, documents sales activity in the CRM, and supports client satisfaction, retention, and growth. The role requires regular office work, client engagement, and on-site visits.

Processes and codes invoices, verifies approvals, manages vendor payments and credits, resolves discrepancies, reconciles vendor statements and general ledger accounts, and maintains accounts payable records. The role also responds to vendor inquiries and supports broader finance and administrative tasks. This is a full-time onsite position in Grand Rapids, Michigan.

Develop new business and maintain client relationships selling copiers, printers, fax machines, and related software. Prospect, present, negotiate, close deals, document activity in CRM, and meet sales targets while supporting internal teams and company culture.

Sell copiers, printers, fax machines and related software to B2B clients. Prospect, negotiate, and close new business; maintain and grow client relationships; meet sales targets; document activities in CRM; collaborate with internal teams; work in-office Monday–Friday.

Sell copiers, printers, fax machines and software solutions; prospect and close new B2B clients; maintain client relationships; meet sales targets; document activities in CRM and collaborate with internal teams.

Sell secure document shredding solutions to businesses by prospecting, conducting meetings, presenting proposals, negotiating contracts, managing client relationships, ensuring compliance, and tracking activity in CRM to meet sales targets.

Sell copiers, printers, fax machines and related software to B2B clients by prospecting, closing new business, and managing client relationships. Meet sales targets, maintain product knowledge, document activity in CRM, and collaborate with internal teams to ensure client satisfaction and account growth.