Production Operations Manager - (On-Site)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! The Manager of Production Operations reports to the Director of Operations and is responsible for all aspects of printing in a production operations environment. The role oversees Operations Supervisors across multiple shifts, ensuring productivity, quality, client and associate satisfaction. The Manger of Production of Operations plays a critical role in translating strategic vision into day-to-day execution, driving operational excellence, and fostering a culture that puts clients and associates at the forefront.

This is an on-site role that will be assigned to a Broadridge location where you will perform the majority of your work.

Do you have 2-3 years of management experience within a Production environment? Are you looking to be part of one of the leaders in the FinTech industry? If so, we'd love to hear from you!

Key Responsibilities

• Develop and implement strategies to enhance PEQ (Productivity, Efficiency, and Quality)

• Manage departmental expenses (commodities, labor, discretionary spending, etc.)

• Create of, and adhere to, capacity plans that support client commitments to meet or exceed client SLA’s (Service Level Agreements)

• Establish, communicate, and revise of department and individual KPIs

• Demonstrate technical expertise in print equipment, relevant technologies, and client product mix to maximize machine utilization and uptime

• Provide performance feedback and guide talent development of direct reports and team members through regular and frequent feedback

• Communicate and continually reinforce Broadridge’s Values, Vision and Quality Policy, along with our unyielding commitment to the Service Profit Chain

Qualifications

• Associate or bachelor’s degree (Business Management, or a related field) preferred, or equivalent experience

• 3-5 years of management experience in a high-paced environment, with 1-2 years of relevant print/mail, production or manufacturing experience

• Flexibility required for non-standard hours during peak production periods and potential critical client or facility events, including weekend and holidays

• Strong leadership presence and self-starter initiative: inspiring teams and driving progress in a high-pressure, fast-changing environment

• Proven track record of operational excellence: implementing and meeting KPIs, improving workflows, and building/developing high-performing teams

• Excellent oral and written communication skills: effectively communicating with vendors, staff, and management at all levels

• Solid organizational skills: effectively managing multiple priorities simultaneously, working under tight deadlines and pressure.

• Working knowledge of Microsoft Office, specifically Excel, including knowledge of pivot tables, advanced formulas, file linking, charts/graphs, etc.

Mid Shift Manager: Monday - Friday 12:00 PM - 8:00 PM, with some flexibility required during training and peak times.

The salary range for this position is $70,000 - $75,000 annual. Shift differential. Eligible for annual bonus.

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].