Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are looking for a Production manager who will strengthen our Operations and Production team. The ultimate goal of this role is to manage customer inquiries efficiently, provide solutions to issues, and ensure a smooth experience for our clients throughout their interactions with Xometry.
ResponsibilitiesHandle incoming customer calls, emails, and messages promptly and professionally.
Solve customer issues directly or escalate to the relevant internal teams when necessary.
Maintain accurate documentation in internal CRM and support systems.
Track customer requests, follow up on pending issues, and ensure timely resolution.
Collaborate with internal teams to support process improvements and problem-solving.
Contribute to the continuous enhancement of customer service quality.
Achieve results and meet service-level expectations despite challenges.
Primary requirement: Speaks fluently and conducts business correspondence (at level of B2 or higher) in English and German.
At least 1 year of relevant experience in customer service, call center, or client-facing roles.
Experience working with international clients, preferably UK customers, is a plus.
Problem-solving skills and ability to handle unexpected situations.
Willingness to work in a fast-growing business environment.
Comfortable with digital tools and internal systems for managing customer interactions.
Has a comfortable workplace with stable internet access and the ability to participate in conference calls (position is 100% home office).
Remote full-time job.
Fixed monthly rate depending on career level.
Annual bonus.
Paid overtime possible if needed.
Corporate laptop provided.
Free corporate language courses (English).
Service Agreement.
We work in an open, friendly, and trusting environment that welcomes initiative.
Everyone in the Xometry team is ready to help and support in challenging times.
We celebrate victories together and value each individual’s contribution.
Fast-growing company with new tasks and challenges regularly.
Opportunities to develop skills and progress in your career.
Ongoing well-being activities for employees.
Charity projects worldwide.
Our speed and adaptability allow us to achieve outstanding results.
Flexible processes and planning help us respond effectively to changing conditions.
Well-structured onboarding plan for new employees combining process, technology, and systems training.
#LI-Remote
Skills Required
- Fluent in English and German (B2 level or higher)
- At least 1 year of experience in customer service, call center, or client-facing roles
- Experience using CRM and support systems; maintain accurate documentation
- Comfortable with digital tools and internal systems for managing customer interactions
- Has a reliable home workspace with stable internet and ability to join conference calls (100% home office)
- Strong problem-solving skills and ability to handle unexpected situations
- Willingness to work in a fast-growing business environment
- Experience working with international clients, preferably UK customers
What We Do
Xometry Europe is Europe's leading AI-powered platform for custom manufacturing on-demand, connecting buyers with a network of suppliers for services like CNC machining, 3D printing, and sheet metal fabrication.
