The EL Production Manager is a role that straddles various operations - Australia, UK and Spain - with responsibilities from roles such as DMs, Resources, Ad Hoc/Freelance Coordinators, Trainers, Production Managers and Team Leaders. They will manage a team of subtitlers and be responsible for the ongoing development and performance management of that team. They will ensure the high quality and optimum productivity of subtitling within their own team, as well as within the wider subtitling operation. They will also coordinate closely with the Australian subtitling operation to help manage capacity, production and delivery of all their pre-recorded file output. Additionally, they will coordinate with the Spanish operation to organize ad hoc translation output. They will strive to identify cost savings and potential improvements to work processes - implementing, supporting and reporting on various projects and initiatives across and beyond the department, working effectively with colleagues as and when required. They will be responsible for ensuring communication flow to and from team members is effective. They are responsible for various record-keeping and reporting duties related to matters such as Spanish legislative compliance as well as payroll. The EL Production Manager will also regularly produce subtitles while working around a fixed shift pattern. The ratio of subtitling time to other duties will vary according to operational need, individual skills and team requirements.
What you will do
1. Administrative:
- Carrying out record-keeping and reporting duties, such as TOIL, overtime/LPPP/FPPP payments, leave entitlement, official leaves of absence/time off work, etc.
- Coordinating with UK Resources for changes to rota patterns, including FWAs, parental leave, etc.
- Managing recruitment and onboarding processes.
2. Production: Australia, UK and Spain
- Being responsible for the management of the Australian pre-recorded worklist, i.e. ensuring the production and delivery of all output within the EL Team's remit by the TX date/time.
- Effective collaboration with the Heads of Production in Australia, UK and Spain, SDG, DM and Resources teams to deliver client requirements.
- Identification and resolution of issues and trends within the production process both for their team and beyond, into the wider operation.
- Ensure that their own subtitling productivity and accuracy is of a consistently high quality.
3. Team management:
- Strong leadership of a subtitling team.
- Engagement and motivation of team members to ensure delivery of high performance levels.
- Leading team members through change - especially with new technologies and new workflows.
- Effective performance management of individuals and team so that poor performance is managed swiftly and effectively and good performance is recognised and recorded appropriately.
- Identification and facilitation of training needs in collaboration with other areas of the department.
- Identification and mentoring of rising stars within the team.
- Leadership and coaching for those in need of support to achieve agreed outcomes.
- Monitoring of and reporting on individual and team performance against targets and client SLAs.
- Being responsible for ensuring communication flow to and from team members is effective.
- Championing of the continuous improvement of subtitling productivity and accuracy amongst the team they lead as well as amongst their PM/TL colleagues.
- Continuous administering of the IPM/performance reviewing process for their team - managing individual development and setting clearly defined productivity and accuracy targets.
- Responsibility for all health and safety issues related to the team, liaising with Spain and UK HR when necessary.
The skills you bring
- Expertise in subtitle production.
- A comprehensive understanding of Australian file workflows and service delivery metrics.
- Strong knowledge of UK production and workflows, recognising key differences between Australian and UK KPIs.
- Good understanding of relationships with UK DM, Scheduling, Materials and Resources.
- Intelligent appreciation of the tension between productivity requirements and quality requirements.
- An ability to view relevant work issues and challenges from various perspectives.
- An excellent understanding of all subtitle production and support platforms,
including Subito, Quantum, Vault, Ooona, Plan Bee, ARC, Jira, Sharepoint, MS Teams and SuccessFactors. - Excellent people management and leadership skills.
- Excellent oral communication skills, and a comfort with leading meetings and dealing
with difficult conversations. - Excellent written communication skills, especially via email.
- An ability to work positively and energetically within a team environment.
- An ability to foster good relationships within Access Services, particularly those defined
in the Key Relationships section below. - Strong attention to detail.
- Excellent organisational skills and good time keeping.
- An understanding of wider subtitling/AS market and pertinent issues.
- A drive to challenge the status quo openly and confidently.
- A desire to focus on the continuous improvement of our performance and ability to compete.
- An appreciation of/ability to understand key Access Service metrics, KPIs and service levels.
- An ability to present, utilise and interpret performance data.
- An ability to thrive under pressure and usefully interpret criticism.
Join our Team
Skills Required
- Expertise in subtitle production
- Comprehensive understanding of Australian file workflows and service delivery metrics
- Strong knowledge of UK production workflows and Australian and UK KPIs
- Understanding of relationships with UK DM, Scheduling, Materials, and Resources teams
- Understanding of the balance between productivity and quality requirements
- Knowledge of subtitle production and support platforms, including Subito, Quantum, Vault, Ooona, Plan Bee, ARC, Jira, SharePoint, Microsoft Teams, and SuccessFactors
- Excellent people management and leadership skills
- Excellent oral communication skills, including meeting leadership and handling difficult conversations
- Excellent written communication skills, particularly email communication
- Strong attention to detail
- Excellent organizational skills and time management
- Understanding of the wider subtitling and access services market
- Understanding of access service metrics, KPIs, and service levels
- Ability to present, use, and interpret performance data
- Ability to work effectively under pressure and respond constructively to criticism
- Ability to manage recruitment and onboarding processes
- Ability to identify training needs, mentor team members, and manage performance
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as broad and reliable, with multiple medical plan choices, dental/vision, and mental-health/EAP resources. Available descriptions highlight healthcare and disability insurance as consistent strengths.
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Retirement Support — U.S. materials point to an automatic company 401(k) contribution plus matching that can add up to a notably high employer contribution, and some regions also offer pension options. This structure is often cited as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off programs are characterized as generous, with sizable vacation allowances, paid holidays, sick time, volunteer time, and strong parental leave in some locations. PTO is frequently highlighted as a standout element of the package.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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